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Question

macOS Sonoma VPN error

Forum|Forum|2 years ago
December 25, 2023
18 replies
11391 views

Hello,

I downloaded forticlient 7.0.7 for macOS. I installed the application, gave permission to fortitray, to fcvse, etc. to absolutely everything I had to give permission. The login interface appears, but I can't activate the VPN from my macbook. When I click on toggle vpn, it does not activate. Any solutions?

System: Sonoma 14.2.1

AEK

SuperUser

Hello

Did you configure your VPN connection parameters? (VPN GW, port, ...)

Did you try telnet vpn-gw on the target port?

AEK

MastiAuthor

New Member

I haven't configured anything, only what was installed automatically. Can you help me with this? I got this MacBook for work, and if I can't figure things out, I'll return it...

AEK

SuperUser

First you need to contact your remote VPN administrator and ask him for the VPN configuration, i.e.: gateway, port, credentials.

Then just follow this example to configure your VPN client.

https://docs.fortinet.com/document/fortigate/6.2.15/cookbook/215051/connecting-from-forticlient-vpn-client

AEK

Quint021

Staff

Good Day,

Per the release notes, forticlient 7.0.7 does not support Sonoma.

Try with 7.0.10 | 7.2.2 or 7.2.3

https://docs.fortinet.com/document/forticlient/7.0.7/macos-release-notes/471180/product-integration-and-support

MastiAuthor

New Member

I changed the version, I installed, I gave all the permissions, the same. i can't connect vpn. when I click on bifanu it does not connect.

Quint021

Staff

Hello,

For further review, the configuration would have to be reviewed against what is configured on the firewall and logs would be required on the fortigate.

Are you using FQDN or an IP address for the connection? If it is FQDN, confirm it is resolving correctly and try with the IP.

In the meantime, if you can export forticlient logs then we can review and that may provide further information but it may be a configuration issue.

Umer221

Staff

Hi @Masti ,

Go through the following article which is specifically related to macOS Sonoma:

https://community.fortinet.com/t5/FortiGate/Troubleshooting-TIP-Unresponsive-FortiClient-issues-during/ta-p/286069

MastiAuthor

New Member

do the same, I can't select on the vpn button

Umer221

Staff

@Masti, thanks for your response.

We will need to check SSL-VPN configuration on FortiGate. Here is the path "VPN > SSLVPN Settings > Scroll at the bottom to check the user name or user group either using tunnel-mode or full-tunnel"?
If you you are unable to access external (Internet hosted websites), the it points the issue related to the either policy (as mentioned above) or user permissions level depending on the tunnel-mode being used.

Could you confirm if it is split tunnel or full-tunnel?

MastiAuthor

New Member

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