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daffoml
daffoml
New Member
February 15, 2022
Question

Mac VPN client not conencting to 1 site

  • February 15, 2022
  • 5 replies
  • 4991 views

Hello,

 

I have a customer who has been connecting to 2 different sites via SSL vpn on her MacBook for quite some time.  Last week she needed to upgrade the OS for application compatibility.  After that she cannot connect to 1 of the 2 sites.  I put in the password, and it hangs for a short while, then goes back to the password box, no error message.

 

If I put in the wrong password, I immediately get an error, so it is connecting.

 

I tried removing / reinstalling the client (making sure to accept the permission changes).

 

I'm not sure what I am missing, if I open Safari, I can go to the SSL webpage and connect with the same credentials.

 

This is what is in the logs for the failed connection:

 

VpnManager.swift:787 Start VPN: Washington
20220215 14:38:12 [FortiTray:INFO] VpnManager.swift:611 VPN connecting
20220215 14:38:12 [FortiTray:DEBG] vpnconnection.mm:540 Server URL: https://(removed)
20220215 14:38:12 [FortiTray:INFO] VpnManager.swift:1397 Input request type: USER_INPUT_REQUEST_INVALID_CERTIFICATE
20220215 14:38:12 [FortiTray:INFO] sslvpn.cpp:215 ApiEncMethod: 0
20220215 14:38:12 [FortiTray:INFO] sslvpn.cpp:217 ApiRemoteAuthTimeout: 5
20220215 14:38:12 [FortiTray:INFO] sslvpn.cpp:219 ApiServerSalt: 599350ed
20220215 14:38:12 [FortiTray:INFO] sslvpn.cpp:220 flag: 0
20220215 14:38:12 [FortiTray:INFO] sslvpn.cpp:314 Send authentication request
20220215 14:38:12 [FortiTray:INFO] sslvpn.cpp:506 Authentication passed
20220215 14:38:12 [FortiTray:DEBG] vpnconnection.mm:400 Stop process.
20220215 14:38:12 [FortiTray:INFO] VpnManager.swift:1475 Notification: Cancel input
20220215 14:38:12 [FortiTray:INFO] sslvpn_bridge.mm:71 Login successful
20220215 14:38:12 [FortiTray:INFO] sslvpn.cpp:575 Login successful
20220215 14:38:12 [FortiTray:INFO] VpnManager.swift:1183 Inherit proxy settings
20220215 14:38:12 [FortiTray:INFO] VpnManager.swift:1217 Setup proxy exceptions
20220215 14:38:14 [FortiTray:DEBG] AppDelegate.swift:151 Reload config
20220215 14:38:14 [FortiTray:EROR] ConfigManager.swift:1522 Config file "/Library/Application Support/Fortinet/FortiClient/conf/epctrl.plist" not exist
20220215 14:38:14 [FortiTray:INFO] VpnManager.swift:611 VPN connecting
20220215 14:38:14 [FortiTray:INFO] VpnManager.swift:670 VPN disconnecting
20220215 14:38:14 [FortiTray:INFO] VpnManager.swift:591 VPN disconnected because of error: Tunnel error: startTunnelFailed
20220215 14:38:14 [FortiTray:INFO] VpnManager.swift:511 Uninstall DNS for split tunnel

 

 

This is the log for the successful connection:

 

VpnManager.swift:787 Start VPN: Oregon
20220215 14:37:21 [FortiTray:INFO] VpnManager.swift:611 VPN connecting
20220215 14:37:21 [FortiTray:DEBG] vpnconnection.mm:540 Server URL: https://(removed)
20220215 14:37:22 [FortiTray:INFO] VpnManager.swift:1397 Input request type: USER_INPUT_REQUEST_INVALID_CERTIFICATE
20220215 14:37:24 [FortiTray:INFO] sslvpn.cpp:215 ApiEncMethod: 0
20220215 14:37:24 [FortiTray:INFO] sslvpn.cpp:217 ApiRemoteAuthTimeout: 5
20220215 14:37:24 [FortiTray:INFO] sslvpn.cpp:219 ApiServerSalt: 23c1e8ff
20220215 14:37:24 [FortiTray:INFO] sslvpn.cpp:220 flag: 15
20220215 14:37:24 [FortiTray:INFO] sslvpn.cpp:314 Send authentication request
20220215 14:37:24 [FortiTray:INFO] sslvpn.cpp:506 Authentication passed
20220215 14:37:25 [FortiTray:DEBG] vpnconnection.mm:400 Stop process.
20220215 14:37:25 [FortiTray:INFO] VpnManager.swift:1475 Notification: Cancel input
20220215 14:37:25 [FortiTray:INFO] sslvpn_bridge.mm:71 Login successful
20220215 14:37:25 [FortiTray:INFO] sslvpn.cpp:575 Login successful
20220215 14:37:25 [FortiTray:INFO] VpnManager.swift:1183 Inherit proxy settings
20220215 14:37:25 [FortiTray:INFO] VpnManager.swift:1217 Setup proxy exceptions
20220215 14:37:27 [FortiTray:DEBG] AppDelegate.swift:151 Reload config
20220215 14:37:27 [FortiTray:EROR] ConfigManager.swift:1522 Config file "/Library/Application Support/Fortinet/FortiClient/conf/epctrl.plist" not exist
20220215 14:37:27 [FortiTray:INFO] VpnManager.swift:611 VPN connecting
20220215 14:37:27 [FortiTray:INFO] VpnManager.swift:614 VPN tunnel running

 

Any ideas of what to try next would be appreciated.

 

 

5 replies

Anonymous_User
Contributor III
February 18, 2022

Hi,

Thank you for using the Community.

Would you please tell me the version of the FortiClient?

If you're using the latest version, this might help FortiClient 7.0.2 MacOS.

Best Regards,
Irfan

gattlen
gattlen
New Member
February 21, 2022

Hello, 
I have exactly the same behavior (MacBook Pro, MacOS 12.2.1), FortiClient VPN (7.0.2.0069).

 

Anonymous_User
Contributor III
February 21, 2022

Hi,

I have sent a release note for the FortiClient 7.0.2, which contains special notes for MacOS. It might be the cause for the behavior. Can you pleas try the following link and let me know if it works for you? :)


Here's the link : https://docs.fortinet.com/document/forticlient/7.0.2/macos-release-notes/223986/special-notices

Best,
Irfan

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