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SysCo
New Member
October 26, 2022
Question

mac OSX forticlient Login error. Internal error. Save auth token failed

  • October 26, 2022
  • 1 reply
  • 10581 views

Hello,

I installed forticlient on

MAC OSX Monterey 12.6.1

I installed forticlient : 7.0.7.0245

 

I allowed access to the full disk for FortiClient.app

I allowed the application in Security et confidentiality -> general

 

I removed the client and installed it again.

 

But I keep getting this error : Login error. Internal error. Save auth token failed

Here are some logs :

 

20221026 16:09:34 [FortiTray:DEBG] vpnconnection.mm:255 Request: [GET] "/remote/info"
20221026 16:09:34 [FortiTray:INFO] sslvpn.cpp:215 ApiEncMethod: 0
20221026 16:09:34 [FortiTray:INFO] sslvpn.cpp:217 ApiRemoteAuthTimeout: 30
20221026 16:09:34 [FortiTray:INFO] sslvpn.cpp:219 ApiServerSalt: 159e4d93
20221026 16:09:34 [FortiTray:INFO] sslvpn.cpp:220 flag: 1247
20221026 16:09:34 [FortiTray:DEBG] vpnconnection.mm:255 Request: [GET] "/remote/login"
20221026 16:09:34 [FortiTray:INFO] sslvpn.cpp:328 Send authentication request
20221026 16:09:34 [FortiTray:DEBG] vpnconnection.mm:255 Request: [POST] "/remote/logincheck"
20221026 16:09:35 [FortiTray:INFO] sslvpn.cpp:525 Authentication passed
20221026 16:09:35 [FortiTray:DEBG] vpnconnection.mm:429 Stop process.
20221026 16:09:35 [FortiTray:DEBG] vpnconnection.mm:473 Cancel http. http task is running: No
20221026 16:09:35 [FortiTray:INFO] VpnManager.swift:1742 Notification: Cancel input
20221026 16:09:35 [FortiTray:INFO] sslvpn_bridge.mm:118 Login failed. Error: 2. Internal error. Save auth token failed
20221026 16:09:35 [FortiTray:INFO] VpnManager.swift:1564 Notification: Login error. Internal error. Save auth token failed
20221026 16:09:35 [FortiTray:INFO] VpnManager.swift:673 VPN disconnected because of error: Login error. Internal error. Save auth token failed
20221026 16:09:35 [FortiTray:EROR] sslvpn_bridge.mm:616 Failed to get auth token.
20221026 16:09:35 [FortiTray:DEBG] sslvpn_bridge.mm:558 VPN session wait until finished

 

Thanks a lot for your help.

 

Best regards

 

1 reply

distillednetwork
Explorer II
October 26, 2022

Did you also grant access to fctservctl?

https://docs.fortinet.com/document/forticlient/7.0.7/macos-release-notes/223986/special-notices

 

You should also be able to put the Fortilclient into debug mode and run it again and look at the output.  It may provide some additional clues.

 

 

 

SysCo
SysCoAuthor
New Member
October 26, 2022

I added fmon2.app which was missing. I already had fctservctl2

 

I loggin options, log level is grey out on information, cannot change it

 

Thanks for your help

 

But I still have the same issue.

distillednetwork
Explorer II
October 26, 2022

you should be able to change it but need to hit the lock icon, i think in the top right.