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Mac 10.15 Catalina and Forticlient VPN

Forum|Forum|6 years ago
October 8, 2019
22 replies
224132 views

Hi, I just upgraded to Catalina on my Mac today and whilst the VPN client connects and notifies me of this I can't connect to anything on my network. No pings, SSH, RDP even HTTP work intranet. I was using the VPN this morning successfully on Mojave (10.14) and other users are connected to the VPN so that end is fine.

I am using 2FA with Fortitokens and I do get challenged for the token and this appears to be accepted successfully.

Forticlient VPN version is 6.2.1.654, I can't find anything newer.

Any ideas?

Best answer by przem_t

Does anyone know any alternative to Forticlient (SSL VPN) that works on Catalina?

den191097

New Member

Forticlient 6.0.8.149 has same issue, but I'm connecting using certificate and login+password.

weirder

New Member

I encounter same problem.

I just upgraded to osx Catalina and later found that Forticlient doesn't work any more. I was able to connect, but after connecting to VPN I'm unable to connect to any website or even ping google. (Before upgrading I had no problem with VPN).

I have Forticlient 6.0.8.149. In the settings, I'm using IPsec VPN, Authentication method I use Pre-shared key, and I log in using user name and password.

Please help fix this since I need to access company network. Thanks!

dperussina

New Member

Same here... I have captured the debug log so hopefully fortinet devs can help us:

https://gist.github.com/dperussina/10c5176adcedb78c6887414bd6446d71

JimStreit

New Member

I'm having a similar issue. MacOS 10.15 Catalina, FortiClient 6.0.8.149.

VPN says it's connecting but eventually errors out with the message "Connection was terminated unexpectedly. Error -104"

VPN works fine with another machine ... MacOS 10.14.6 Mojave, FortiClient 6.0.2.44

jovanstojanov

New Member

I'm experiencing the same issue after upgrading to Mac os Catalina, version 15. Any news on this?

hohosecure

New Member

The 6.2.1 release notes clearly do not mention Catalina as being supported:

Desktop operating systems

[ul]macOS Sierra (version 10.12)[/ul][ul]macOS High Sierra (version 10.13)[/ul][ul]macOS Mojave (version 10.14)[/ul]

Guess we have to wait....

JSI

New Member

Update Mac OS Catalina after clean install.

MaxwellLin

New Member

I have meet the same situation.

My FortiClient Version 6.0.8.149.

It can connect to company VPN Router, but can't RDP server success..

JSI

New Member

Update Mac OS Catalina after clean install and FortiClient 6.2.1 works on Catalina.

FortiClient6_2_1_WorksOnCatalina.jpg

JSI

New Member

You can download version 6.2.2 and it also works OK on Catalina.

maziboss

New Member

JSI wrote:
You can download version 6.2.2 and it also works OK on Catalina.

Did you havevpn client app installed before you upgrade OS to Catalina? I have latest version 6.2.2.685 and application doesn't work. The app was never installed on my computer. When I'm putting password and click connect the Forticlient icon on menu bar disappears.

przem_t

New Member

I can confirm that FortiClient (6.2.1.654) works on Catalina after reinstalling.

Used FortiClientUninstaller to remove the app (can be found through Spotlight).

Toshi_Esumi

SuperUser

Just to add to the report list all above, I upgraded my Macbook Air w/ FC 6.0.8.xxx from Mojave to Catalina without any problem (SSL VPN only). I'll try upgrading the FC to the latest 6.2.x version next.

jforeman

New Member

I'm using FortiClient 6.0.8 against an FGT running 6.0.6. IPSEC w/PSK. I can connect, get an IP, but no ping, ssh, etc.

ThePro

New Member

Im having the same issue.

The VPN connecte fine with 6.0, but I couldnt ping any devices.

I tried to download the 6.2 version via this link (https://filestore.fortine...lineInstaller_6.2.dmg) but it simply simply opens up and says No updates found with a Cancel button at the bottom right with no way to proceed.

If I login to my account at https://support.fortinet.com/ and go to / FortiClientMac/ Mac/ v6.00/ 6.2/ 6.2.2/ I only see a FortiClientTools_6.2.2.685_macosx.tar.gz (instead of a DMG file like FortiClient_6.0.8.149_macosx.dmg under / FortiClientMac/ Mac/ v6.00/ 6.0/ 6.0.8/

When I open FortiClientTools_6.2.2.685_macosx.tar.gz it extracts/decompresses the folder and inside the OnlineInstaller theres a DMG called FortiClient_6.2.2.685_OnlineInstaller.dmg, but when I run it nothing happens.

I tried to download 5.6 (FortiClient_5.6.6.755_macosx.dmg) from / FortiClientMac/ Mac/ v5.00/ 5.6/ but it also connect but cant ping (no traffic).

Has anyone been able to get this working? Are we still waiting from an official response/fix?

boatkorachal

New Member

I got the same problem (be able to connect but cannot ping) when I tried to connect IPSEC VPN using pre-shared key.

by downgrading to 5.6.1, it works again!

here's the download link https://filestore.fortine...t_5.6.1.723_macosx.dmg

Dickens

New Member

Thanks Boatkorachal!

Your shared link saved my life!!

JJEvans

New Member

Uninstall Forticlient 6.2.2.685 verify that client does not open / Download 5.6.6.755 and install. Open client and verify version and it states 6.2.2.685. The uninstaller seems to not be fully uninstalling version 6.2.2????? I am now stuck on 6.2.2 and cannot get 5.66 to install????? Any insight as to how to fully uninstall Foriticlient on MACBook?

austinl

New Member

Thank you so much everyone!

Installing version 5.6.1 worked for me, like others.

THANK YOU!

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