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MattHLC
New Member
August 29, 2018
Question

Lost access to most of my FortiGates

  • August 29, 2018
  • 1 reply
  • 4365 views

Hello, this past weekend I noticed on Forticloud that almost all of my FortiGates are inaccessible however they are online and working and submitting logs -- I cannot manage them though.  I received a log message from a few of them stating:

 

type=event subtype=system level=information vd=root logdesc="Super admin left VDOM" user="daemon_admin" ui=cmdbsvr action=vdom-switch reason=none msg="User daemon_admin has left the virtual domain root"

 

and then the other VDOM sent a log message saying:

 

type=event subtype=system level=information vd=Traffic logdesc="Super admin entered VDOM" user="daemon_admin" ui=cmdbsvr action=vdom-switch reason=none msg="User daemon_admin has entered the virtual domain Traffic"

 

Not sure if this relates but I have never seen this log message before now -- it is what prompted me to want to login to one of the FortiGates.  I had someone reboot them but they still didn't connect, any suggestions?  Fortinet didn't have any solution.

    1 reply

    tanr
    New Member
    August 29, 2018

    Can you or someone onsite login through the console port?

     

    Don't suppose the FortiGates were recently updated?