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Logs not Displaying in Forticloud and Forticloud Reports

Forum|Forum|4 years ago
February 25, 2022
2 replies
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Hello guys

I'm Facing a problem with the log's in the forti-cloud option meanwhile it's displaying in memory but not displaying in the forti-cloud option. it was able to show 3 days ago but not showing now. so logs not reflecting in reports also

In log settings,
1) Memory = enabled
2) send logs to Forticloud = enable (added my email and tested connectivity)
upload option set to every 5 min.
3) Log setting Event logging & Local Log Traffic set to all
4) GUI preference Resolve Hostnames & Resolve Unknown Application is enabled

please help me to resolve this issue

FortiGateCloud

Best answer by Debbie_FTNT

Hey bioenable,

can you check on FortiCloud itself if logs are present?

If there are none, then no logs can be displayed.

However, if logs are there, you might be dealing with a timeout in fetching logs (especially if you have many logs).

You can try increasing the conn-timeout setting via CLI:

https://docs.fortinet.com/document/fortigate/6.0.0/cli-reference/771954/log-fortiguard-setting

Staff

Hello,

I think this cookbook link will be of help to guide you, in case you missed some configuration step or something changed:

https://docs.fortinet.com/document/fortigate/5.4.0/cookbook/189021/logging-traffic-with-fortigate-cloud

Best Regards.

Debbie_FTNTAnswer

Staff & Editor

Hey bioenable,

can you check on FortiCloud itself if logs are present?

If there are none, then no logs can be displayed.

However, if logs are there, you might be dealing with a timeout in fetching logs (especially if you have many logs).

You can try increasing the conn-timeout setting via CLI:

https://docs.fortinet.com/document/fortigate/6.0.0/cli-reference/771954/log-fortiguard-setting

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