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uearn
Explorer
March 11, 2025
Question

License FortiGate

  • March 11, 2025
  • 1 reply
  • 1014 views

Hello, I have a question. I have an FG 61E with Firmware 6.2.3 and a Bundle License. When I try to apply the license on the Dashboard, it shows that the license has expired. However, in FortiCloud, it shows that the license is activated. I have rebooted the device, but the license is still not activated.

1 reply

AEK
SuperUser
SuperUser
March 11, 2025

Is the serial number the same on support portal and on FG-61E?

AEK
uearn
uearnAuthor
Explorer
March 11, 2025

Yes, Exactly the same.

AEK
SuperUser
SuperUser
March 11, 2025

In that case you should open a "CS" ticket. They should be able to fix it.

AEK