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Scubadiver6
New Member
January 18, 2021
Question

LDAP Remote User Sync Rule not updating User's info

  • January 18, 2021
  • 0 replies
  • 1505 views

LDAP Remote User Sync Rule not updating User's info I have a User Sync Rule that imports users via LDAP (using AD Group Membership) every 15 minutes. It works great on the initial sync, and when I remove users from the AD Group I'm syncing to, it removes them from FortiAuthenticator. Perfect! However, it is not updating user information. For example, if a user's SMS phone number is added or changes.

 

If I delete the user from FAC, the next time the Sync Rule runs, the user is re-imported with the updated info..... I'm hoping for a rule/fix that will update user info...

 

I just upgraded to v6.2.1, build0552 (GA).  I was previously on 6.0 - and I was experiencing the same issues.... Is there a way to correct this behavior?