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traposama
New Member
January 24, 2017
Question

Latest forticlient failed to connect

  • January 24, 2017
  • 4 replies
  • 12234 views

HI!!!

 

The latest client VPN (forticlient 5.4.2.0860) failed and only say error -12. Only work Portal VPN for now.

 

Some idea why or how to fix?

 

Thx.

    4 replies

    traposama
    traposamaAuthor
    New Member
    January 25, 2017

    Hi!! i have some test and previous version from forticlient work fine and android version too.

     

    The fortigate have latest version 5.3

     

    have some idea why failed?

     

    Into the fortigate the user dont show nothing  when failed, but put the incorrect format for user like user@domain showme this ino the logs.

     

    Thx.

    traposama
    traposamaAuthor
    New Member
    January 25, 2017

    Hi!!!

     

    Is possible install previous version for forticlient with installer offline!?

     

    Thx.

    traposama
    traposamaAuthor
    New Member
    January 27, 2017

    Hi!

     

    I dont have access to this. For download need to register fortigate but fortigate is not us.

     

    Somebody can share the installer!?

     

    Thx

    Chris_Lin_FTNT
    Staff
    Staff
    January 30, 2017

    What is FortiOS version?

    Can you enable debug level log and reproduce?

     

    -12 error seems to be the returned XML from FortiGate has wrong format.

    traposama
    traposamaAuthor
    New Member
    January 30, 2017

    What is FortiOS version?

     

    5.4.3.1111

    Can you enable debug level log and reproduce?

     

    yes i can, but how and whats do you need to paste here.   -12 error seems to be the returned XML from FortiGate has wrong format.

     

    This error only happend with latest fortigate, with previous version work fine.

    Chris_Lin_FTNT
    Staff
    Staff
    January 31, 2017

    Could it be the FortiGate was in a wrong state, then later it recovered?