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Jose_1Escalante
New Member
April 6, 2026
Question

Issues with the activation of trial FGT license

  • April 6, 2026
  • 2 replies
  • 122 views

 

Hi everyone,

I’m having an issue when trying to activate the trial license on a FortiGate VM running on GNS3 (KVM).

When I execute the following command:

execute vm-license

and confirm with y, I get this error:

Requesting FortiCare Trial license, proxy:(null)  curl forticare failed, 28 Failed to request forticare license 28. Failed to download VM license.

Additional system information:

FortiGate-VM64-KVM # get system status  Version: FortiGate-VM64-KVM v7.2.13,build1762,260128 (GA.M) License Status: Invalid VM Resources: 1 CPU/1 allowed, 1992 MB RAM/2048 MB allowed

The VM image used:

FFW_VM64_KVM-v7.2.13.M-build1762-FORTINET.out.kvm.zip

This is a fresh deployment on GNS3 using KVM.

 

 

2 replies

AEK
SuperUser
SuperUser
April 6, 2026

Hi Jose

Did you enter the account info?

execute vm-license-options account-id xxxx@xxxx.com
execute vm-license-options account-password xxxxxxx

Also can your VM ping fortinet.com?

exec ping fortinet.com

On the other hand you need also to ensure that the clock on your VM is correct.

AEK
TshepoPhalaITTrust
New Member
July 12, 2026

experiencing the same did you find solution?

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