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uByte
uByte
New Member
June 4, 2021
Question

Issues with FortiOS 7.0

  • June 4, 2021
  • 1 reply
  • 4694 views

I have a client that uses a 60e and was having issues with her ADT Pulse Gateway (a gateway for ADT security cameras to send to the cloud). Everything was working fine on the old firmware that they were on (6.4 Build 1828) but when I upgraded the firmware would not work with the ADT Pulse Gateway. I tried manually port forwarding it but it didn't work. I ended up downgrading the unit back to 6.4 and everything worked again. It looks like there is some more work to be done with version 7. Has anyone else had issues with version 7?

    1 reply

    emnoc
    emnoc
    New Member
    June 4, 2021

    No issue here 1> what is your problem 2> what did you do as far as trouble shooting 3> did you do a diag debug flow 

     

    Ken Felix

    uByte
    uByteAuthor
    New Member
    June 4, 2021

    What didn't I do as far as troubleshooting. To isolate the problem as it is the Fortigate I removed the Fortigate all together and plugged into a standard wireless router. It had no issues. 

    I port forward the ports that ADT said needed to be forwarded and that didn't seem to do it. I had Fortinet support on the phone and they tried several diagnostics and couldn't find the issue. I suggested maybe a firmware issue and trying the older one I was on before the change and as soon as I did that it worked fine. But nothing would work with the ADT Pulse Gateway till I did that.

     

    -uByte

    emnoc
    emnoc
    New Member
    June 4, 2021

    Again diag debug flow, you need to find out what's happen and it sounds like tls-decryption is being enable and you probably do not want or need that. That would be my 1st guess with out having any supported show diagnostic output.

     

    Nothing is wrong with fortios7 you need to research and do proper diagnostic and probably fix your policy. Maybe the policy change after the upgrade , maybe a inspection profile is not installed, so many may Bs...you need to do diagnostics. The pulse is nothing but ip-gateway that runs layer3/4 over the internet.

     

    Ken Felix

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