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Johan_Persson
Johan_Persson
New Member
January 19, 2017
Question

Issues installing Forticlient in WIndows 10

  • January 19, 2017
  • 3 replies
  • 48776 views

Hi...

 

This might be a basic question and in this case I appollogize

 

When I try to install FortiClient on Windows 10 I get the following error: Error 1920. Service 'FortiShield' (FortiShield) failed to start. Verify that you have sufficient privileges to start system services.

 

When I look in the installlog I fund this:

 

FCSetupWx: service was successfully installed: FortiShield 

 

but when I look in Services in Windows there is no FortiShield Service

 

What am i missing?

 

/Johan 

3 replies

Johan_Persson
Johan_PerssonAuthor
New Member
January 20, 2017

Hi...

 

Unfortunately this did not make any difference. I have redownloaded the file, checked the unblock checkbox and I run it using run as administrator. The error I get is:

 

Service FortiShield failed to start. Verify that you have sufficient privileges to start system services.

 

When I cancel that there is a windows error

 

A digitally signed driver is required FortiClient IPS Driver

 

Windows has blocked the installation of a digitally unsigned driver.

 

And the same for FirtiCleint application DB Driver

 

Is there anyone who has had this error?

 

/Johan

anyresearch
anyresearch
New Member
January 22, 2017

Same problem here. With version FortiClient 5.4.0.0780 x64.exe

 

Problem seems to come from that change: https://blogs.msdn.microsoft.com/windows_hardware_certification/2016/07/26/driver-signing-changes-in-windows-10-version-1607/

 

can confirm upgraded Windows 10 still works fine --> ( systems upgraded from an earlier OS to Windows 10, version 1607 will not be affected by this change.)

 

 

 

Johan_Persson
Johan_PerssonAuthor
New Member
January 24, 2017

Hi...

 

I can confirm what @anyresearch is saying. The install works with Windows 10 build 1511 but NOT with build 1607

 

Thanks for all the help

 

/Johan

kolawale_FTNT
Staff
kolawale_FTNT
Staff
February 3, 2017

Windows 10 version 1607

What is the FortiClient version?

Johan_Persson
Johan_PerssonAuthor
New Member
February 3, 2017

Hi..

 

The Fortinet Version is: 5.0.0780

 

/Johan

kolawale_FTNT
Staff
kolawale_FTNT
Staff
February 3, 2017

Would you like to try the latest release - 5.4.2 build 0860? The full installer is available for download on Fortinet Support site (requires a free login account). The 64 bit full installer is currently on the Support dropbox.

 

If installation fails, run the following from the command line

    winver

    systeminfo > systeminfo.txt

and attach the output (or send to: beta [at] fortinet [dot] com).

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