Skip to main content
ROLANDPierreAntoine
New Member
March 6, 2026
Question

Issue with fortinet account

  • March 6, 2026
  • 1 reply
  • 203 views

Hi,

 

I got and issue with my fortinet account, my third party authenticator not work and when i want to reset it, i received correctly the OTP code but when i add it on fortinet to reset, i got this

 
ERROR 
Either your email or sms or password is incorrect. Please try again.

1 reply

boneyard
Valued Contributor
March 7, 2026

See if reaching out the cs@fortinet.com via email can help you.

Virtual event | September 2026. SASE summit. The age of autonomous trust. Register here!