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itsecsup
itsecsup
New Member
December 3, 2024
Question

Issue with FortiEMS Upgrade and Access Post Upgrade

  • December 3, 2024
  • 2 replies
  • 1285 views

We received a notification last Friday regarding the need to upgrade our FortiEMS system. As per the schedule, we initiated the upgrade on Saturday at 1:00 AM.

However, since Monday, we have been unable to access FortiEMS. The system continuously displays an "upgrade in progress" status, and refreshing the browser every 10 minutes has not resolved the issue.

2 replies

Hatibi
Staff & Editor
Hatibi
Staff & Editor
December 4, 2024

Check this: https://docs.fortinet.com/document/forticlient/7.2.0/ems-administration-guide/347009/installing-forticlient-ems-to-specify-sql-server-enterprise-or-standard-instance

Try a manual install through cli.

    MOTAT
    MOTAT
    New Member
    February 24, 2025

    We are having the exact same issue. I logged into EMS today and it said I needed to reauthorise with FortiCloud.  I did and then this message won't go away

    We are upgrading your EMS...
    Please refresh your browser after 10 minutes from now

    It never goes away so I cannot access EMS anymore.

    Why have this scheduled update if it is only going to break the server?

    How can this be fixed so I can use EMS again?

    dingjerry_FTNT
    Staff
    dingjerry_FTNT
    Staff
    December 4, 2024

    Hi @itsecsup ,

     

    Please at least share your upgrade path.

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