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Mbutler522010
New Member
September 30, 2016
Question

is there a way to know if someone released/deleted quarantine?

  • September 30, 2016
  • 1 reply
  • 5788 views

The number one complaint I get is "I clicked 'release' on a quarantine email and it never showed up"

Is there a way to find out if they really did click release or if they accidentally clicked delete? and when it was logged so I can check the email server logs? I cannot find any way to get a log of what happened in the Fortimail.

 

I'm using a Fortimail 100 with 4.0MR3

Mark

1 reply

abelio
SuperUser
SuperUser
October 2, 2016

Hi Mark,

yes, you can know it.

 

Look into AntiSpam logs, and search for strings like:

 User quarantine messages released:user@domain:released 1 message(s)

 

under "Message" column

 

 

Thought Leadership. Security Summit. Thursday, November 12th, PGA National Resort, Palm Beach Gardens, FL.
Thought Leadership. Security Summit. Thursday, October 8th. Disney's Grand Californian Hotel & SPA, Anaheim, CA.