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MohamedFawzi
MohamedFawzi
Explorer
October 29, 2023
Question

IPsec VPN Remote Access ip issue

  • October 29, 2023
  • 4 replies
  • 8469 views

Hi

i am having a weird issue which my forticlient cant get an IP address from the fortigate IPsec VPN

 

i made sure all of my configuration were correct but still can't get an IP to access the network

please check the imagesimage.pngimage.pngimage.pngimage.pngimage.png

4 replies

asoni
Staff
asoni
Staff
October 29, 2023

Hello,

can you please advise which version of Forticlient you're using?

also, are you seeing this issue with all users/PC? or only on one device?

If it's only on single device, can you please try to uninstall Forticlient and reinstall it.

    MohamedFawzi
    MohamedFawziAuthor
    Explorer
    October 30, 2023

    The problem is he VPN was working just fine, I was using forticlient ems with no license,

    then I downloaded the forticlient VPN only, and it didn't work (IPsec VPN RA)

     

    image.png

    Raghu_Kumar
    Staff
    Raghu_Kumar
    Staff
    October 29, 2023

    Hello @MohamedFawzi,

     

    This article explains the 'unable to get VPN tunnel IP address (-30)' error and the solution while using Forticlient SSL VPN as the tool.

     

    https://community.fortinet.com/t5/FortiGate/Technical-Tip-Unable-to-receive-VPN-tunnel-IP-address-30/ta-p/198496

     

     

    Thank You,

    Raghu Kumar

      MohamedFawzi
      MohamedFawziAuthor
      Explorer
      October 30, 2023

      no there is no error occurs , it connected normally with no errors but it gives me no ip as you can see in the pictures, plus i am using IPsec not SSL

      pmudgal
      Staff
      pmudgal
      Staff
      October 29, 2023

      Hi @MohamedFawzi

       

      Thank you for posting, can you please check the ipconfig/all on the CMD on windows machine.

       

      Also make sure your VPN adapter status is enable and disable the ipv6 option on the adapter, then try to reconnect again.

       

      Also can you please share the FCT and FGT firmware version, you may need to check the compatibility matrix as well.

       

      Best Regards,

      Piyush Mudgal

       

        MohamedFawzi
        MohamedFawziAuthor
        Explorer
        October 30, 2023

        image.png

        i checked CMD and no IP address, and i disabled v6 still the same problem,

        the weird thing it was working fine.

        and its still brand new FW with no configuration

        hbac
        Staff
        hbac
        Staff
        October 30, 2023

        Hi @MohamedFawzi,

         

        You mentioned that it only happens to your PC which means it is not a firewall issue. What is the OS of your PC? Windows11? You can enable debug on the FortiClient and check the logs: https://community.fortinet.com/t5/FortiClient/Technical-Tip-How-to-enable-debug-log-in-FortiClient/ta-p/190433

         

        Regards, 

        tarik847
        tarik847
        New Member
        May 22, 2024

        Hi MohamedFawzi
        Did you resolve the problem, i'm facing the same issue.

        Thnaks

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