IPsec remote access VPN Forticlient problem

2 replies
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Hello, I'm interested in the following type of information.
We have configured and set up IPsec remote access VPN on a FortiGate device. At this stage, it works without issues only on version 7.2.
When I tried to connect using FortiClient version 7.4, it got stuck and showed the message:
"timeout while responding IP address".

What could be the cause of this?
Have you had similar experience?
Please share your experience if you have.

tobisfrAnswer

Explorer

Yes, the same behavior for me too. I spent hours troubleshooting yesterday until I got the idea to try the 7.2 version.
This seems to be a bug in 7.4, at least when you create a new connection.

Yurisk

SuperUser

It is always a good idea to start with FortiClient Compatibility matrix - to see if any given FC version is supported on your FGT FortiOS version - https://fortinetweb.s3.amazonaws.com/docs.fortinet.com/v2/attachments/afec3249-ed3f-11ea-96b9-00505692583a/FortiClient_ems-compatibility-matrix.pdf

But in general, it is not recommended to use lates-and-greatest in the Fortinet world, as it may well be you hit some unknown yet bug in newest version of FC.

yurisk.info - all things Fortinet blog, no ads

tobisfrAnswer

Explorer

Yes, the same behavior for me too. I spent hours troubleshooting yesterday until I got the idea to try the 7.2 version.
This seems to be a bug in 7.4, at least when you create a new connection.

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