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AangFirmansyah09
AangFirmansyah09
New Member
March 25, 2026
Question

IPS License Not Active on Device (Already Purchased

  • March 25, 2026
  • 4 replies
  • 662 views

Hello Team,

I have already purchased the IPS license with the following details:

  • Date: March 09, 2026
  • Purchase Order #: POS 260XXX
  • Contract Registration Code: 1385TXXX
  • Quote ID: 695XXX

1d43c3b3-b4e9-4bd1-9f89-4eb17142e9c6_98fdc29e1ddbe0955211fab5397e75597aad7653_2.png

However, on my device dashboard, the IPS license is still not active.

Could you please assist me in checking and activating the IPS license on my device?

 

Thank you.

Best regards,
Aang

4 replies

Toshi_Esumi
SuperUser
Toshi_Esumi
SuperUser
March 25, 2026

First, remove or hide the registration code if that's the real one. This community discussion is open to the world. You should realize how dangerous what you're doing.

Did you read what the PDF letter from FTNT was saying when you purchased the license? It should have said you need to register the contract with your device at the support site by using the registration code. Did you do that?

Toshi

AangFirmansyah09
AangFirmansyah09Author
New Member
March 25, 2026

Hi Toshi,

Thank you for the information. I’m still quite new to FortiGate.

Currently, I have 4 FortiGate devices and purchased 4 IPS licenses. However, only 2 out of 4 devices are already activated and working normally. The remaining 2 devices are still having issues, including this one.

I have also tried to register the license manually, but I received the notification: "The contract has already been used by this product."
However, the license still does not appear to be working properly.

ss.png

Could you please advise what I might be missing?

Thank you.

funkylicious
SuperUser
funkylicious
SuperUser
March 25, 2026

Hi,

The registration code needs to be entered in the support portal, support.fortinet.com under the account that the device is registered to.

Over there you can see all the devices that are registered/assigned to this account and upon selecting the serial number of the one in question you should see the License tab/menu in it that tells you which are active.

On the FortiGate you could do a execute update-now command and try forcing the retrieval of info from the portal if all things are in order there ( portal ).

"jack of all trades, master of none"
AangFirmansyah09
AangFirmansyah09Author
New Member
March 25, 2026

-

rp1996
Staff
rp1996
Staff
March 25, 2026

Hi Aang, 

 

I understand that you are are facing an issue with the sync of the purchased license to your FortiGate device, please answer the following to proceed. 

 

1. Is the device configured in HA ?

If the answer to the above is yes, please ensure it meets the following.

a) Both the devices are registered to the same account. 

b) Both the devices have the same level of support. 

 

2.Does the device have connectivity to the following domains. 

execute ping service.fortiguard.net

execute ping update.fortiguard.net

execute ping guard.fortinet.net

execute ping securewf.fortiguard.net 

execute ping usservice.fortiguard.net
execute ping ussecurewf.fortiguard.net

 

Additionally please set the FortGuard settings  to the following. 

 

 

config system fortiguard

    set fortiguard-anycast disable

    set protocol udp

    set port 8888

end

 

 

Once the above FortiGuard settings are in place run the following command.

 

exe update-now

 

Is the device is able to resolve and connect to the above domains, the next step would for you to collect the updated debugs. 

 

diagnose debug reset

diagnose debug application update -1

diagnose debug console timestamp enable

diagnose debug enable

execute update-now

 

 

You may collect the debugs and share it with us on the Technical Ticket.

 

Ref article:  https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-Unable-to-connect-to-FortiGuard-servers/ta-p/226149

 

Do not share any sensitive information on the community forums. 

 

Regards

AangFirmansyah09
AangFirmansyah09Author
New Member
March 25, 2026

Hi rp1996,

Thank you for being willing to help with the discussion.

1. Device HA Configuration

Is the device configured in HA? Yes

a) Are both devices registered to the same account?
No, since we were unable to contact the previous owner before transferring the account.

b) Do both devices have the same level of support?
Yes, they have the same support level.

 

Command Result

execute ping service.fortiguard.netReply
execute ping update.fortiguard.netReply
execute ping guard.fortinet.netReply
execute ping securewf.fortiguard.netReply
execute ping usservice.fortiguard.netReply
execute ping ussecurewf.fortiguard.netReply

 

Current FortiGuard Configuration
EDGE $ show system fortiguard
config system fortiguard
set auto-firmware-upgrade disable
end

Is it because of a different account?

rp1996
Staff
rp1996
Staff
March 25, 2026

Hello Aang, 

 

It is a requirement for both the devices to be registered to the same account, and have same license level that explains why the license isnt showing up in your case. 

 

Kindly reach out to our customer service team to have this device moved to the same. 

 

Email: cs@fortinet.com

Phone support: https://www.fortinet.com/support/contact

 

Ref reading:  https://community.fortinet.com/t5/FortiGate/Technical-Tip-The-HA-Cluster-license-requirements/ta-p/325375

 

Once the devices are registered to the same account, and they have the same licenses it will show up. 

 

Regards

hassanwalikhan
hassanwalikhan
New Member
March 25, 2026

If you can’t find the device’s serial number (SN) in the support portal, it may be registered under a different account.

To verify, access the device’s web UI and navigate to System > FortiGuard. Then expand the FortiCare Support section, where you’ll be able to see the associated FortiCloud account or email address.

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