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Balong
Balong
New Member
January 6, 2018
Question

Internet Speed slow down dur office hours and after office hours it will go back to normal

  • January 6, 2018
  • 2 replies
  • 14475 views

Hello Guys,

 

Good day.

 

We have an issue in our school. Our internet speed slows down during school hours, but after office hours it will go back to normal speed. I keep calling the ISP provider thinking that they have an issue. But when they test their router and removing our Firewall plugged to their router. The speed is ok. According to their technical support check the settings of our firewall.

 

I just need an advise how to prove to my superior that this is really indeed an issue with our FG100D firewall.

 

I hope you can give me advise regarding this issue.

    2 replies

    rwpatterson
    rwpatterson
    New Member
    January 6, 2018

    Welcome to the forums.

     

    Before you pull out your hair, have you tested what the load is during hours? Perhaps you are near saturation. Please let the community know what troubleshooting steps have been taken so far.

    Balong
    BalongAuthor
    New Member
    January 6, 2018
    Hi rwpatterson, Thanks for your reply, Yes I've tested our two isp every morning. The ISp is 50d and 50 up the other is 40 d and 40 up. Usually I will get 48 d and 45 up and 38 down and 25 up. When staff and students start using our network. The network will slowdown, browsing will be affected, downloading a small file will take ages to finish. Is it possible when the firmware was updated it will affect the configurations?
    emnoc
    emnoc
    New Member
    January 7, 2018

    Soound more like the ISP and the network is  load-shard and saturated. What type of   internet is being provided?  DSL, VDSl, Cable-modem,etc.....

     

    Also when they tested the router, was it during the same business hour? I would do the simple  test and look at  any   link-errors and also anything infected on the wire.

     

    Anurag_Goyal
    Anurag_Goyal
    New Member
    January 8, 2018

    Hi,

    you should check your bandwidth and users first, whether this device supports or not. In peak time/office hours, just remove the UTM features from policies and the check.

    If it works fine, there might be a chance of sizing.

    thanks.

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