Internet-service version(3) is not supported.

Forum|Forum|9 years ago
November 22, 2016
6 replies
19010 views

Hi All,

After a manual update of AV and IPS (from the GUI) FortiGate 300D 5.4.2 became unresponsive, except for ping. Nothing from the console port as well.

Finally did a hard reboot, and the system seemed to come back up okay, except for many many lines of:

Internet-service version(3) is not supported

Checking through the GUI, the Internet Service Database now shows 195 database items (like Amazon-NTP etc.) but all with 0 Entries, EXCEPT for Google-NTP, with protocol Number 0, TCP, and number of entries 36308258!

Attempted to update AV and IPS again but no improvement, except that the system didn't hang this time.

diag debug config-error-log read shows nothing

get app internet-service-summary shows:

Version: 00003.00001

Timestamp: 201611111300

Number of Entries: 1314

Any suggestions on best method to recover from this? I can roll back the config, but I don't think the internet service database is directly stored in the config...