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Joshua_MJ
Joshua_MJ
New Member
May 22, 2015
Question

Internal server error 500 and 400 error

  • May 22, 2015
  • 2 replies
  • 10414 views

Hi guys can you please help with this issue of errors

Problem Description -Firewall gives Internal Server Error 500 when we apply policies/rules. -When we refresh and try to apply again, it gives HTTP Error 400

 

    2 replies

    emnoc
    emnoc
    New Member
    May 22, 2015

    What do you mean GIVE HTTP Status Codes 500/400? Are you on a VIP ? Can you explain the topology. Unless your in a VIP or having a VIP ahead of the  server, I don't see how you can have a firewall generated a HTTP status-code

     

    I would also think even with a VIP , the firewall will not generate a HTTP-status code

     

    But let's start with the topology and firewall rules, so we have a clear ideal of what your doing or trying todo.

     

    Courtney_Schwartz
    Staff
    Courtney_Schwartz
    Staff
    May 25, 2015
    Joshua, To do diagnostics, we need more info. Which FortiWeb feature? (Or by "firewall" did you mean FortiGate's HTTP proxy?) Is it HTP code 500 exactly or maybe 503? Did you configure FortiWeb's custom error page/attack actions? Did you enable a feature that requires Session Managemwnt? (Maybe you enabled Cookie Poisoning detection for example)? Did you keep your browser open on the protected web site while configuring FortiWeb? Could be what you are seeing is normal, a side effect of browser cache. But to be certain, we need more info.
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