Installation to real device failed

Forum|Forum|1 year ago
June 5, 2025
1 reply
772 views

Hi,

I really need help to solve following problem.

When I try to install device settings via FortiManager I get error

'Installation to real device failed'

It's really simple configuration just allow web management on interfaces.

Don't know how to debug this issue.

Reagrds

Peter

Fortimanager

smkml

Staff

Hi @datakom ,

Can you share some screenshot regarding this and you may enable debug as per below and share as well the output:

diag debug application securityconsole 255

diag debug enable

(run the install again)

datakomAuthor

New Member

<pre>

FMG# Request [gui flatui_proxy:25628:1]:
{ "client": "gui flatui_proxy:25628", "id": 1, "method": "exec", "params": [{ "data": { "adom": 160, "dev_rev_comments": "", "flags": 2, "master_session": 40847, "scope": [{ "oid": 838, "vdom_oid": 1}, { "oid": 838, "vdom_oid": 3}]}, "target start": 1, "url": "install\/device"}], "root": "securityconsole", "session": 40847}
Chkperm Response [gui flatui_proxy:25628:1]:
{ "id": 1, "result": [{ "status": { "code": 0, "message": "OK"}, "url": "install\/device"}], "session": 40847}
SECURITY_CONSOLE: master_session id is 40847
Response [gui flatui_proxy:25628:1]:
{ "id": 1, "result": [{ "data": { "task": 3332}, "status": { "code": 0, "message": "OK"}, "url": "install\/device"}]}
SECURITY_CONSOLE: Load device candidates n=1 : 0 hours 0 minutes 0.001646 seconds.
SECURITY_CONSOLE: create task lines done,r=0
SECURITY_CONSOLE:
Create task lines time:: 0 hours 0 minutes 0.004241 seconds.
SECURITY_CONSOLE:
Prepare global policies time: 0 hours 0 minutes 0.000025 seconds.
SECURITY_CONSOLE: (25637) pid=1, devid = 838, idx=0, max_cpu=1.
SECURITY_CONSOLE:
Prepare device (1) data time: 0 hours 0 minutes 0.299883 seconds.
SECURITY_CONSOLE: Load dynamic obj time: 0 hours 0 minutes 0.001426 seconds.
SECURITY_CONSOLE: (1) [FG01[copy] root] Start copying shared objs to devdb, device(FG01), vdomid(root) (reason:none)
SECURITY_CONSOLE: (1) Using mm method.
SECURITY_CONSOLE: ipsec template obj cat: 160, oid: 2736 is copied
SECURITY_CONSOLE: ipsec template obj cat: 161, oid: 2743 is copied
SECURITY_CONSOLE: ipsec template obj cat: 160, oid: 2737 is copied
SECURITY_CONSOLE: ipsec template obj cat: 161, oid: 2742 is copied
SECURITY_CONSOLE: ipsec template obj cat: 160, oid: 2738 is copied
SECURITY_CONSOLE: ipsec template obj cat: 161, oid: 2741 is copied
SECURITY_CONSOLE: ipsec template obj cat: 160, oid: 2739 is copied
SECURITY_CONSOLE: ipsec template obj cat: 161, oid: 2740 is copied
SECURITY_CONSOLE: (1) [FG01[copy] root] Copy done (reason:none)
SECURITY_CONSOLE: (1) Compile time: 0 hours 0 minutes 1.531262 seconds.
SECURITY_CONSOLE: (1) Import time: 0 hours 0 minutes 0.014351 seconds.
SECURITY_CONSOLE: (1) Change dvm status time: 0 hours 0 minutes 0.000000 seconds.
SECURITY_CONSOLE: allow_global=1, dev global dirty=1, dev global changed=1
SECURITY_CONSOLE: (1) device 838 connection was down
SECURITY_CONSOLE: (1) Copy to device done
SECURITY_CONSOLE: (1) Prepare dev install file time: 0 hours 0 minutes 0.369385 seconds.
SECURITY_CONSOLE:
(1) Overall time: 0 hours 0 minutes 2.404670 seconds.
SECURITY_CONSOLE:
1 of 1 devices is done
mpool dev-storage-mpool alloc count 38k, size 1mb
Device Handle handle refcnt = 1
mpool dev-ctx-mpool alloc count 2090k, size 75mb
SECURITY_CONSOLE: [1] pid=25637: installed=0, err=0, copied=1, failed=0
SECURITY_CONSOLE: reap child 25637 (0)
SECURITY_CONSOLE: __read_copy_result,1938:Installed=0, err=0, copied=1, failed=0
SECURITY_CONSOLE: Installed=0, err=0, copied=1, failed=0, max_cpu=1
SECURITY_CONSOLE: Overall time: 0 hours 0 minutes 2.539532 seconds.
Prepare /var/tmp/securityconsole/40847/install_summary.
SECURITY_CONSOLE: (1) [Write summary[preview][] ] Write preview done (reason:none)
mpool adom-storage-mpool alloc count 0k, size 0mb
Global Handle handle refcnt = 1
mpool adom-ctx-mpool alloc count 546k, size 19mb
SECURITY_CONSOLE:
All device is done, elapse time: 0 hours 0 minutes 2.587036 seconds.
SECURITY_CONSOLE: security_console_reclaim_child,658: try to reclaim child...
SECURITY_CONSOLE: reap child 25630 (0)
SECURITY_CONSOLE: refresh wait queue, triggered session=40847
SECURITY_CONSOLE: Waitlist:
Request [gui flatui_proxy:25628:unknown]:
{ "client": "gui flatui_proxy:25628", "method": "exec", "params": [{ "data": { "adom": 160, "device": 838}, "target start": 1, "url": "\/securityconsole\/install\/preview"}], "session": 40847}
Chkperm Response [gui flatui_proxy:25628:unknown]:
{ "result": [{ "status": { "code": 0, "message": "OK"}, "url": "\/securityconsole\/install\/preview"}], "session": 40847}
Response [gui flatui_proxy:25628:unknown]:
{ "result": [{ "data": { "task": 3333}, "status": { "code": 0, "message": "OK"}, "url": "\/securityconsole\/install\/preview"}]}
SECURITY_CONSOLE: security_console_reclaim_child,658: try to reclaim child...
SECURITY_CONSOLE: reap child 25673 (0)
SECURITY_CONSOLE: refresh wait queue, triggered session=40847
SECURITY_CONSOLE: Waitlist:
Request [gui flatui_proxy:25628:unknown]:
{ "client": "gui flatui_proxy:25628", "method": "exec", "params": [{ "data": { "adom": 160, "device": 838}, "target start": 1, "url": "\/securityconsole\/preview\/result"}], "session": 40847}
Chkperm Response [gui flatui_proxy:25628:unknown]:
{ "result": [{ "status": { "code": 0, "message": "OK"}, "url": "\/securityconsole\/preview\/result"}], "session": 40847}
Response [gui flatui_proxy:25628:unknown]:
{ "result": [{ "data": { "message": "config system interface\n edit \"wan1\"\n unset allowaccess\n next\n edit \"wan2\"\n unset allowaccess\n next\n edit \"WAN_PRI\"\n set allowaccess https ping snmp http fgfm\n next\n edit \"WAN_BCK\"\n set allowaccess https ping snmp http fgfm\n next\nend\nconfig log fortianalyzer setting\n set source-ip \x.x.x.x\"\nend\nconfig firewall local-in-policy\n edit 10\n set srcaddr \"grp_ST_mgmt\"\n next\nend\n"}, "status": { "code": 0, "message": "OK"}, "url": "\/securityconsole\/preview\/result"}]}
SECURITY_CONSOLE: security_console_reclaim_child,658: try to reclaim child...
SECURITY_CONSOLE: Reclain child fail, pid=-1, error=10,No child processes.
SECURITY_CONSOLE: Waitlist:
Request [gui flatui_proxy:25801:1]:
{ "client": "gui flatui_proxy:25801", "id": 1, "method": "exec", "params": [{ "data": { "adom": 160, "dev_rev_comments": "", "flags": 0, "master_session": 40847, "scope": [{ "oid": 838, "vdom": "global", "vdom_oid": 1}, { "oid": 838, "vdom": "root", "vdom_oid": 3}]}, "target start": 1, "url": "install\/device"}], "root": "securityconsole", "session": 40847}
Chkperm Response [gui flatui_proxy:25801:1]:
{ "id": 1, "result": [{ "status": { "code": 0, "message": "OK"}, "url": "install\/device"}], "session": 40847}
SECURITY_CONSOLE: master_session id is 40847
Response [gui flatui_proxy:25801:1]:
{ "id": 1, "result": [{ "data": { "task": 3334}, "status": { "code": 0, "message": "OK"}, "url": "install\/device"}]}
SECURITY_CONSOLE: Load device candidates n=1 : 0 hours 0 minutes 0.001188 seconds.
SECURITY_CONSOLE: create task lines done,r=0
SECURITY_CONSOLE:
Create task lines time:: 0 hours 0 minutes 0.002831 seconds.
SECURITY_CONSOLE:
Prepare global policies time: 0 hours 0 minutes 0.000025 seconds.
SECURITY_CONSOLE: (25809) pid=1, devid = 838, idx=0, max_cpu=1.
SECURITY_CONSOLE:
Prepare device (1) data time: 0 hours 0 minutes 0.206570 seconds.
SECURITY_CONSOLE: Load dynamic obj time: 0 hours 0 minutes 0.001439 seconds.
SECURITY_CONSOLE: (1) [FG01[copy] root] Start copying shared objs to devdb, device(FG01), vdomid(root) (reason:none)
SECURITY_CONSOLE: (1) Using mm method.
SECURITY_CONSOLE: ipsec template obj cat: 160, oid: 2736 is copied
SECURITY_CONSOLE: ipsec template obj cat: 161, oid: 2743 is copied
SECURITY_CONSOLE: ipsec template obj cat: 160, oid: 2737 is copied
SECURITY_CONSOLE: ipsec template obj cat: 161, oid: 2742 is copied
SECURITY_CONSOLE: ipsec template obj cat: 160, oid: 2738 is copied
SECURITY_CONSOLE: ipsec template obj cat: 161, oid: 2741 is copied
SECURITY_CONSOLE: ipsec template obj cat: 160, oid: 2739 is copied
SECURITY_CONSOLE: ipsec template obj cat: 161, oid: 2740 is copied
SECURITY_CONSOLE: (1) [FG01[copy] root] Initiate request to install to real device (reason:none)
SECURITY_CONSOLE: (1) Compile time: 0 hours 0 minutes 1.495532 seconds.
SECURITY_CONSOLE: (1) Import time: 0 hours 0 minutes 0.148279 seconds.
SECURITY_CONSOLE: (1) Change dvm status time: 0 hours 0 minutes 0.000000 seconds.
SECURITY_CONSOLE: allow_global=1, dev global dirty=1, dev global changed=1
SECURITY_CONSOLE: (1) [FG01[copy] root] Copy to device done (reason:none)
SECURITY_CONSOLE: (1) Prepare dev install file time: 0 hours 0 minutes 0.332093 seconds.
SECURITY_CONSOLE:
(1) Overall time: 0 hours 0 minutes 2.367966 seconds.
SECURITY_CONSOLE:
1 of 1 devices is done
SECURITY_CONSOLE: adom 160 pkg_status changed
mpool dev-storage-mpool alloc count 38k, size 1mb
Device Handle handle refcnt = 1
mpool dev-ctx-mpool alloc count 2089k, size 75mb
SECURITY_CONSOLE: [1] pid=25809: installed=1, err=0, copied=1, failed=0
SECURITY_CONSOLE: reap child 25809 (0)
SECURITY_CONSOLE: __read_copy_result,1938:Installed=1, err=0, copied=1, failed=0
SECURITY_CONSOLE: Installed=1, err=0, copied=1, failed=0, max_cpu=1
SECURITY_CONSOLE: Overall time: 0 hours 0 minutes 2.511041 seconds.
Request [gui flatui_proxy:25892:1]:
{ "client": "gui flatui_proxy:25892", "id": 1, "method": "exec", "params": [{ "data": { "adom": 160}, "target start": 1, "url": "package\/cancel\/install"}], "root": "securityconsole", "session": 40847}
Chkperm Response [gui flatui_proxy:25892:1]:
{ "id": 1, "result": [{ "status": { "code": 0, "message": "OK"}, "url": "package\/cancel\/install"}], "session": 40847}
Response [gui flatui_proxy:25892:1]:
{ "id": 1, "result": [{ "status": { "code": 0, "message": "OK"}, "url": "package\/cancel\/install"}]}
Request [gui flatui_proxy:25893:1]:
{ "client": "gui flatui_proxy:25893", "id": 1, "method": "exec", "params": [{ "data": { "adom": 160}, "target start": 1, "url": "package\/cancel\/install"}], "root": "securityconsole", "session": 40847}
Chkperm Response [gui flatui_proxy:25893:1]:
{ "id": 1, "result": [{ "status": { "code": 0, "message": "OK"}, "url": "package\/cancel\/install"}], "session": 40847}
Response [gui flatui_proxy:25893:1]:
{ "id": 1, "result": [{ "status": { "code": 0, "message": "OK"}, "url": "package\/cancel\/install"}]}
SECURITY_CONSOLE: security_console_reclaim_child,658: try to reclaim child...
SECURITY_CONSOLE: reap child 25904 (0)
SECURITY_CONSOLE: refresh wait queue, triggered session=40847
SECURITY_CONSOLE: Waitlist:
SECURITY_CONSOLE: security_console_reclaim_child,658: try to reclaim child...
SECURITY_CONSOLE: reap child 25906 (0)
SECURITY_CONSOLE: refresh wait queue, triggered session=40847
SECURITY_CONSOLE: Waitlist:
SECURITY_CONSOLE: active session pid=25803, session=40847, ongoing (pid exists)
SECURITY_CONSOLE: active session pid=25803, session=40847, ongoing (pid exists)
SECURITY_CONSOLE: active session pid=25803, session=40847, ongoing (pid exists)
SECURITY_CONSOLE: active session pid=25803, session=40847, ongoing (pid exists)
SECURITY_CONSOLE: active session pid=25803, session=40847, ongoing (pid exists)
SECURITY_CONSOLE: active session pid=25803, session=40847, ongoing (pid exists)
SECURITY_CONSOLE: active session pid=25803, session=40847, ongoing (pid exists)
SECURITY_CONSOLE: active session pid=25803, session=40847, ongoing (pid exists)

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