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LewisK
LewisK
New Member
October 31, 2015
Solved

Installation failed: service FortiShield failed to start.

  • October 31, 2015
  • 1 reply
  • 45123 views

Attempting to install FortiClient (VPN client only) on Windows Server 2008 R2, 64-bit OS.  I downloaded the installer yesterday, version 5.4.  It gives this message: "Service 'FortiShield' (FortiShield) failed to start. Verify that you have sufficient privileges to start system services."  Even though I chose the option "Run as administrator" when launching the installer.

 

I would attach the log file, but it's too large and the forum won't allow uploading a zip file.  Thanks to anyone who can help.

    Best answer by kolawale_FTNT

    FortiClient 5.4 drivers are digitally signed with a SHA-2 certificate. You may want to check if you have the following update installed on your system:

     

        Availability of SHA-2 Code Signing Support for Windows 7 and Windows Server 2008 R2

        https://technet.microsoft...brary/security/3033929

    1 reply

    ASRTichy
    ASRTichy
    New Member
    November 20, 2015

    I'm getting the same error when installing on Server 2008.  Previous versions installed okay, but had to re-install the FortiClient after changing network adapters.  We only need the VPN piece of the software.

    I can't even see a 'FortiShield' service listed to start manually.

    Has anyone found a resolution to this error.

     

    Thanks.

    kolawale_FTNT
    Staff
    kolawale_FTNTAnswer
    Staff
    November 25, 2015

    FortiClient 5.4 drivers are digitally signed with a SHA-2 certificate. You may want to check if you have the following update installed on your system:

     

        Availability of SHA-2 Code Signing Support for Windows 7 and Windows Server 2008 R2

        https://technet.microsoft...brary/security/3033929

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