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April 21, 2026
Question

I bought a used fortigate 100E. How can I deregister the previous owner?

  • April 21, 2026
  • 3 replies
  • 121 views

Hi there,

I bought a used fortigate 100E. How can I deregister the previous owner?

Thanks

G

    3 replies

    sjoshi
    Staff
    Staff
    April 22, 2026

    Hi ​@sagelike18 ,

     

    You can reach out to Fortinet Customer service team to deregister the device from the support portal and can register it under your email ID.

     

    Thanks, Salon
    jiahoong112
    Staff
    Staff
    April 22, 2026

    You can contact Fortinet Customer Support to assist you with this.

    Toshi_Esumi
    SuperUser
    SuperUser
    April 22, 2026

    Only thing you can do is to ask Fortinet Support/CS team to contact the current registered owner to release the registration. If the current owner refuses, nothing else you or FTNT can do.
    By the way, 100E’s End of Support (EOS) date is 2026-08-17. After that, nothing would matter like who owns/registered it.

    Toshi