Skip to main content
911Korbicom
911Korbicom
New Member
July 20, 2022
Question

Huawei phones not connecting to FAP-231F APs

  • July 20, 2022
  • 2 replies
  • 3405 views

We recently installed Fortigate APs FAP-231F integrating them with our Fortigate firewalls. We use AD authentication for the cell phones, with Android phones using the following settings:

  1. EAP Method = PEAP
  2. Identity = Active Directory username
  3. Password = Active Directory password
  4. CA Certificate = Don’t validate

The only make of Android phone that does not want to connect is some of the Huawei devices. So far the P20 Pro connects, however the P30 Lite, Mate, Y9s & Nova Y60 refuses to connect... 

 

Anyone experiencing similar issues that they were able to resolve.

 

In the meantime, we are providing Guest accounts to the users with those phones.. 

 

Thanks..

 

2 replies

A
Anonymous_User
New Contributor III
July 22, 2022

Hello @911Korbicom ,

 

 

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible. 

 

Thanks,

911Korbicom
911KorbicomAuthor
New Member
July 26, 2022

Thanks Mohit.. appreciate the help!

911Korbicom
911KorbicomAuthor
New Member
July 26, 2022

To work around the problem, we dropped the security from WPA3 Enterprise to WPA2 Enterprise, in order to disable PMF. Just not entirely sure whether this is the best approach to accommodate Huawei mobiles...

vpatil
Staff
vpatil
Staff
July 28, 2022

@911Korbicom 

 

1. As the issue is occurring only on Huawei Smartphones, to determine if the cause is FAP-231F radio or authentication related. Please test Huawei Smartphone WiFi connection on a Test Open authentication SSID on FAP-231F

2. If downgrading from WPA3 to WPA2 has resolved Huawei Smartphone WiFi connection issue then please check Huawei Smartphone specs sheet and verify if it supports WPA3 security mode

 

Please log a new FortiAP Ticket with Fortinet Support if the issue persists on the Test Open SSID on FAP-231F

Terms & ConditionsAccessibility statement