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Umesh
Umesh
Explorer II
June 18, 2024
Question

How to transfer license in RMA device from faulty device || Fortigate ||

  • June 18, 2024
  • 1 reply
  • 1797 views

Dear All,

 

Does someone have any idea to transfer license in RMA device from faulty device.

 

Since, Secondary device has been faulty during upgradation firmware upgradation, That's the reason I have to transfer license of Faulty device to new RMA  device.

 

Thanks

 

 

1 reply

ozkanaltas
ozkanaltas
Valued Contributor III
June 18, 2024

Hello @Umesh ,

 

If you select the automatic license transfer option when you open an RMA ticket. Licenses will transfer to the new unit automatically. But If you forget to enable this setting while you open a ticket, you can get support from customer services about that. 

 

https://community.fortinet.com/t5/RMA-Service/RMA-Note-Contract-and-Service-Auto-Transfer-Option/ta-p/190502

 

 

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