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PravinM_Kolge
PravinM_Kolge
Explorer
July 5, 2022
Solved

How to remove username details from OTP token received by Email/SMS (Fortiauthenticator)

  • July 5, 2022
  • 1 reply
  • 2022 views

We are using FAC for 2FA and we have configured our SMS gateway and also SMTP server to receive token codes on Email and SMS. 

Its working fine but the end user is receiving the token code along with username details.

 

Our query is there any way to remove username details from token received on Email and SMS?

We don't want username only token code is sufficient.

We have checked admin guide of FAC but not found any such settings to remove username details.

 

If anyone have any suggestions kindly assists!!! 

Best answer by Debbie_FTNT

Hey Pravin,

you can modify the SMS and email body under replacement messages.

Default ones are found under System > Administration > Replacement Messages.

If this is triggered via captive portal/self-service portal, there are portal-specific replacement messages under Authentication > Portals > Replacement Messages.

Search for 'Token' in the replacement messages:

Debbie_FTNT_1-1657010916939.png


SMS replacement message:

Debbie_FTNT_0-1657010858355.png

 

Email replacement message:

Debbie_FTNT_2-1657010993686.png


You can modify the messages and remove the username line to not have it included in the SMS or email.

1 reply

Debbie_FTNT
Staff & Editor
Debbie_FTNTAnswer
Staff & Editor
July 5, 2022

Hey Pravin,

you can modify the SMS and email body under replacement messages.

Default ones are found under System > Administration > Replacement Messages.

If this is triggered via captive portal/self-service portal, there are portal-specific replacement messages under Authentication > Portals > Replacement Messages.

Search for 'Token' in the replacement messages:

Debbie_FTNT_1-1657010916939.png


SMS replacement message:

Debbie_FTNT_0-1657010858355.png

 

Email replacement message:

Debbie_FTNT_2-1657010993686.png


You can modify the messages and remove the username line to not have it included in the SMS or email.

    PravinM_Kolge
    PravinM_KolgeAuthor
    Explorer
    July 5, 2022

    @Debbie_FTNT  

     

    Thanks for the help !!!
    Its worked issue resolved.

    Now we are receiving only Token code!!

    Debbie_FTNT
    Staff & Editor
    Debbie_FTNT
    Staff & Editor
    July 5, 2022

    Hey PravinM_Kolge,

    good to hear :)

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