Dear Members,I work in a support team at our company, and we have been facing the following problem:Users must change their Active Directory passwords on a company computer when the password expires or if they forget it.After that, users work from home on their personal computers and must use the VPN with the FortiClient.In this situation, they cannot access the VPN because the Windows certificate has saved the old password.To resolve this, we need to update the certificate.Is there any way to minimize support efforts? For example, could FortiClient prompt the user for the new password, or could the certificate be deleted when this issue occurs?Thank you in advance.

cctanaka

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How to overpass outdated Windows certificate for FortiClient

Forum|Forum|1 year ago
November 7, 2024
1 reply
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Dear Members,

I work in a support team at our company, and we have been facing the following problem:

Users must change their Active Directory passwords on a company computer when the password expires or if they forget it.
After that, users work from home on their personal computers and must use the VPN with the FortiClient.
In this situation, they cannot access the VPN because the Windows certificate has saved the old password.
To resolve this, we need to update the certificate.

Is there any way to minimize support efforts? For example, could FortiClient prompt the user for the new password, or could the certificate be deleted when this issue occurs?

Thank you in advance.