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safik_s
safik_s
New Member
November 8, 2016
Solved

How to keep auto refresh when users authenticated with their smartphone?

  • November 8, 2016
  • 1 reply
  • 13977 views

Hi, I'm a newbie in Fortigate (and my English is quite poor, so hope you all can understand my writing), I use Fortigate 300D and 620B (I work at two places with two different series of Fortigate) I've been facing an authentication problem when users (from OpenLDAP) use their smartphone for internet login via Fortigate Login Page. They successfully connect to the system but not for a long period, then their smartphones will be logged out automatically, it's not auto refresh. Whereas no problem with Laptop and PC at all. It's quite serious for me with this problem. I would be very grateful, if anyone could give me any idea to fix it. Thanks in advance.

    Best answer by Jeff_FTNT

    Do you increase "auth-timeout "  ?

    CLI:config user setting/set auth-timeout 1440/

     

    1 reply

    Jeff_FTNT
    Staff
    Jeff_FTNT
    Staff
    November 8, 2016

    It have options like CLI:config system global/ set auth-keepalive enable  /end

    Thanks.

    safik_s
    safik_sAuthor
    New Member
    November 9, 2016

    Thanks Jeff_FTNT for your fast reply, I appreciate it. As you answered, I've already enbled that command and it works very well. But the problem is, when users connect to "Wireless Access Point" with their smartphones, the device's session is often disconnected automatically whereas "there is no problem with Laptop". So I'm looking for solution that "keep auto refresh without disconnection by using smartphone and tablet" Any other ideas?

    Jeff_FTNT
    Staff
    Jeff_FTNTAnswer
    Staff
    November 9, 2016

    Do you increase "auth-timeout "  ?

    CLI:config user setting/set auth-timeout 1440/

     

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