How to get an old DDNS entry deleted

Forum|Forum|1 year ago
January 16, 2025
5 replies
1798 views

The last time I deleted an old DDNS entry on a Fortigate that had been thrown away, I simply contacted TAC, and they deleted the record. Now TAC says that there has to be a valid subscription in order to have a DDNS entry deleted. The Fortigate in question was End of Life years ago, so renewing the subscription is impossible. How can this be solved, and can it be solved without contacting TAC and creating a support ticket?

FortiGate

ebilcari

Staff

Do you just need to delete the old DDNS entry or use it on a new FGT?

Emirjon

FredPaulAuthor

New Member

Just need to delete the old one. I prefer to clean up completely before throwing away old stuff.

NSE7-SN

ebilcari

Staff

I would suggest to reach your local Fortinet representative with this request and explain the situation. After verifying your account and the old S/N, than an internal ticket can be open to delete this entry.

Emirjon

kalwnbha2

New Member

FYI- if your hosting provider uses shared servers (like pantheon.io, godaddy) you aren't going to find a dedicated IP address that resolves to your site. You'll need to add the A record they (hosting) provides as well as some others (Cname, TXT) for it to point correctly

FredPaulAuthor

New Member

Yeah I know, that is not the issue. The issue is that I have a very old fortigate lying around that I'm going to throw away. It used to be a simple matter of contacting TAC, and they'd delete the DDNS record, but now they say they cannot help unless you have a valid license. It's impossible to renew the license on the box due to its age, and I wouldn't purchase a license just to have the DDNS record deleted. So... that's the issue :)

NSE7-SN

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