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A
Anonymous_User
Contributor III
November 17, 2007
Question

how to do warm boot

  • November 17, 2007
  • 11 replies
  • 6278 views
FGT800 MR4 patch 4 there was a power failure followed by an Internet link failure this morning. we got the FGT800 up and running when we before the Internet link. then we noticed that our anti-spam and webfiltering licenses are showing us expired although the license is up to 12/24/2007. problem is i don' t want to do a cold boot of the FGT800. is there a way to restart just the failed services much like it can be done with Windows' services?

    11 replies

    A
    Anonymous_UserAuthor
    Contributor III
    November 17, 2007
    same problem here.. FG60 3mr5 edit: FG call center DOWN just opened a case on their site Web Filtering Expired AntiSpam Expired but I renew it months ago...
    A
    Anonymous_UserAuthor
    Contributor III
    November 17, 2007
    edit2: reboot doesn' t change the states of theses services I still got the problem
    A
    Anonymous_UserAuthor
    Contributor III
    November 17, 2007
    edit 3 been able to contact phone support... had to gave my name and phone #, seem they try to get infos about the problem they will call me back..
    rwpatterson
    rwpatterson
    New Member
    November 17, 2007
    Have the same issue. http://support.fortinet.com/forum/tm.asp?m=33238&p=1&tmode=1&smode=1
    A
    Anonymous_UserAuthor
    Contributor III
    November 17, 2007
    service up now !!! about total 3h down
    rwpatterson
    rwpatterson
    New Member
    November 17, 2007
    I am still down! EDIT: Rebooted and the services returned.
    RindlisE
    RindlisE
    New Member
    November 17, 2007
    A restart will not fix your problem! You have to open a Ticket and wait... a looong time. To fix the global desaster in the meen time you must remove your protection profiles until Fortinet will process your Ticket! Regards Erich
    rwpatterson
    rwpatterson
    New Member
    November 17, 2007
    Wrong. They did something in Forti-land that corrected the problem. Users are happy, as am I!!
    A
    Anonymous_UserAuthor
    Contributor III
    November 18, 2007
    i went home and came back this morning with all services enabled. so this thing is global.
    jasonb_FTNT
    Staff
    jasonb_FTNT
    Staff
    November 19, 2007
    You can also manually restart the webfiltering daemon via CLI with :- diagnose test application urlfilter 99 FDN team is looking into the cause of the issue.
    rwpatterson
    rwpatterson
    New Member
    November 19, 2007
    Not on a weekend!
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