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Jelle1
Jelle1
New Member
January 27, 2025
Solved

How to check if my FortiGate is claimed on FortiCloud?

  • January 27, 2025
  • 2 replies
  • 3838 views

Hello.

 

I am trying to figure out how fortinet stuff works, and it seems like it's tied up to the cloud. It looks like I have to get my fortigate unclaimed before I can use it. Is that correct?

 

I haven't found anywhere to put the serial number into, to check warranty status and if it's claimed.

 

When I enter the SN into the forticloud I get this:

Invalid input data:
Please double-check the Fortinet appliance registration number you typed in. If your input is correct and the problem persists, please submit a customer service ticket.
 
It is the 100% correct SN I am using. Could this mean my 101F has been claimed and is unusable?
 
Thanks!
Best answer by funkylicious

Most likely it is bound to an existing FortiCloud account.

If the FGT has internet access you should see in the main dashboard or in the FortiGuard menu it it's registered and to which account.

2 replies

funkylicious
SuperUser
funkylicious
SuperUser
January 27, 2025

Is it a new purchase bought through a local reseller or bought online from ebay/amazon ?

"jack of all trades, master of none"
    Jelle1
    Jelle1Author
    New Member
    January 28, 2025

    This is purchased from someone who didn't need it anymore so just took away power and gave it to me. No reseller or anything was involved.

    I have done a factory reset on it, that was no problem at all, but I'd like to know if I can use it with forticloud.

    funkylicious
    SuperUser
    funkyliciousAnswer
    SuperUser
    January 28, 2025

    Most likely it is bound to an existing FortiCloud account.

    If the FGT has internet access you should see in the main dashboard or in the FortiGuard menu it it's registered and to which account.

    "jack of all trades, master of none"
      dingjerry_FTNT
      Staff
      dingjerry_FTNT
      Staff
      January 27, 2025

      Hi @Jelle1 ,

       

      If you PM me with the SN, I can check whether it's registered under your organization.

       

      And please make sure that you purchased this device from the supported party/vendor/reseller, etc.

        Jelle1
        Jelle1Author
        New Member
        January 28, 2025

        There is no organization though. I am just little private me who would like to use the features, or at least check if someone else claimed it. I'll send you the SN, thanks.

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