How do you transfer a call to someone's voicemail?

Forum|Forum|11 days ago
June 3, 2026
2 replies
25 views

How do you transfer a call to someone’s voicemail? In this case, a secretary has her boss’ extension programmed as a soft key on her phone so she can answer it. A call comes in on her boss’ like, she answers, and would like to transfer it to her boss’ voicemail. Nothing I’ve found online seems to work (I’ve read dial *9 + extension, dial **9 + extension - neither work)…. Any suggestions?

FortiVoice

Jean-Philippe_P

Staff & Editor

Hello Mark Radabaugh,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Regards,

Jean-Philippe - Fortinet Community Team

SkylarDe

New Member

If direct-to-voicemail isn't available in your setup, another workaround is to transfer the call to the extension and let the no-answer timeout send it to voicemail automatically. It’s not quite as seamless, but it gets the job done in many deployments.

M

Mark RadabaughAuthor

New Member

Would this work if the secretary is answering the number to which she wants to transfer the call to?

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