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Network_Engineer
Visitor III
May 12, 2022
Solved

How Do You Change The Login Password For This Forum

  • May 12, 2022
  • 3 replies
  • 4804 views

Forget password seem like no work?

Best answer by xsilver_FTNT

Hi, I understand it's a bit frustrating not being able to (re)set password directly from the community portal via My Profile or My Settings. But those are global accounts handled by FortiCare system, now.

IAM accounts Administrators can reset users' password and so trigger the change for them.

IAM Users can (if not prohibited by admin setting, as in my case) change their password directly.

Just login for example to https://support.fortinet.com and on top right corner you'll have this menu..

xsilver_FTNT_0-1652690358428.png

 

Security Credentials will bring you to your password change.. (unless your account is fully managed as in my case so I can't show more)

xsilver_FTNT_1-1652690463577.png

 

 

 

3 replies

jintrah_FTNT
Staff
Staff
May 12, 2022

hi,

 

Are you not getting password reset link to your email?

 

Best regards,

Jin

Network_Engineer
Visitor III
May 13, 2022

I am an IAM user.

I wish to change the password, not to reset it.

For IAM users, only adminidtrator can reset the password, but I want to change it only.

xsilver_FTNT
Staff
Staff
May 16, 2022

Hi, I understand it's a bit frustrating not being able to (re)set password directly from the community portal via My Profile or My Settings. But those are global accounts handled by FortiCare system, now.

IAM accounts Administrators can reset users' password and so trigger the change for them.

IAM Users can (if not prohibited by admin setting, as in my case) change their password directly.

Just login for example to https://support.fortinet.com and on top right corner you'll have this menu..

xsilver_FTNT_0-1652690358428.png

 

Security Credentials will bring you to your password change.. (unless your account is fully managed as in my case so I can't show more)

xsilver_FTNT_1-1652690463577.png

 

 

 

Network_Engineer
Visitor III
May 17, 2022

You forgot to include the "update" step

xsilver_FTNT
Staff
Staff
May 17, 2022

not sure what do you mean by - the "update" step

Network_Engineer
Visitor III
May 17, 2022

Capture.JPG

 

Update at top right hand corner