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hboswell
hboswell
New Member
March 4, 2015
Solved

How do I turn off web filtering?

  • March 4, 2015
  • 13 replies
  • 218839 views

Actually, I don't understand why we have webfiltering - we aren't subscribed to it, and under the Web Filter Profile, Enable Web Site Filter is not checked.  But we are being filtered, and the filter is too aggressive - it blocks sites that are quite legitimate.  So, how do I disable this?

 

Thanks,

Harry

    Best answer by vmartin_FTNT

    It looks to me like it is FortiClient that is blocking you web pages, not the FortiGate, since blocked messages from a FortiGate typically say FortiGuard Web Filtering at the top (as seen below). If this is the case, you'll need to go into FortiClient to turn off web filtering.

     

     

    13 replies

    Bromont_FTNT
    Staff
    Bromont_FTNT
    Staff
    March 4, 2015

    Can you post a screenshot of your blocked page message?

    hboswell
    hboswellAuthor
    New Member
    March 4, 2015

    (deleted)

    Bromont_FTNT
    Staff
    Bromont_FTNT
    Staff
    March 4, 2015

    Yeah, that's definitely the Fortiguard web filtering.... you should be able to disable the web filter profile in your firewall policy.

    hboswell
    hboswellAuthor
    New Member
    March 4, 2015

    well, that was ugly, I'd delete it if I could see a way to do it.  I'll attach the image

    hboswell
    hboswellAuthor
    New Member
    March 4, 2015

    But where?  I see nothing under the Firewall tab;  the only place I see it is under the Security Profile tab.  his is a Fortigate 30D router running v5.0,build3608.

    hboswell
    hboswellAuthor
    New Member
    March 4, 2015

    OK, I found a setting under the lan-wan Firewall policy and unchecked.  Do I need to cycle the router to make that take effect?

    Bromont_FTNT
    Staff
    Bromont_FTNT
    Staff
    March 4, 2015

    No need to cycle... it'll take effect right away when you apply

    hboswell
    hboswellAuthor
    New Member
    March 4, 2015

    It's still blocking

    Bromont_FTNT
    Staff
    Bromont_FTNT
    Staff
    March 4, 2015

    after unchecking the webfilter profile you clicked "ok" at the bottom?

     

     

    hboswell
    hboswellAuthor
    New Member
    March 4, 2015

    Yep - when I look at that policy now, Web Filter is unchecked. 

    ede_pfau
    SuperUser
    ede_pfau
    SuperUser
    March 5, 2015

    I'm a  bit confused about your screenshot showing the replacement message. It says "FortiClient".

    Do you get blocked webpages on any PC on your network, with a replacement message from your Fortigate?

     

    And yes, I would reboot the FGT. This is the tinyest model, and it would not hurt to do so.

     

    And while you're at it, upgrade to the latest stable patch in FortiOS v5.0, which should be 5.0.9 b292 now. I see you haven't touched the firmware since delivery.

    vmartin_FTNT
    Staff
    vmartin_FTNTAnswer
    Staff
    March 6, 2015

    It looks to me like it is FortiClient that is blocking you web pages, not the FortiGate, since blocked messages from a FortiGate typically say FortiGuard Web Filtering at the top (as seen below). If this is the case, you'll need to go into FortiClient to turn off web filtering.

     

     

    hboswell
    hboswellAuthor
    New Member
    March 6, 2015

    Would Forticlient be active when it isn't running? I'm not connecting via VPN, just on the network.

     

    Harry

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