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Jack22
Jack22
New Member
December 15, 2023
Question

Horrible blank window on login to FortiClient VPN

  • December 15, 2023
  • 2 replies
  • 10753 views

Hello,

I'm using desktop FortiClient VPN v. 7.0.1.0083 on Windows 10.

I'm randomly experiencing an issue on login to a VPN. Instead of connecting to the server, sometimes a blank window pops up as shown in the attached screenshot.

Then I have to close the window but each new attempt to login will fail and ultimately force me to close and relaunch FortiClient, which is very annoying.

Any help to get rid of this issue would be highly appreciated.

 

Login failedLogin failed

 

2 replies

arlem
arlem
Visitor III
December 15, 2023

I'd try with a recent version instead of such an old version. Then see if the issue persists.
It's also a security risk to use old versions, so I recommend to use at least version 7.0.10.

    Jack22
    Jack22Author
    New Member
    December 15, 2023

    Thanks for replying. The version is given by our employer and we have no control over it, but I'll try to report this issue and demand for an upgrade.

    arlem
    arlem
    Visitor III
    December 15, 2023

    It's not only your issue, but more importantly the reason to upgrade is to become safe. Several vulnerabilities have been fixed in the versions after 7.0.1, so not upgrading is not really a wise choice.

      Jack22
      Jack22Author
      New Member
      December 21, 2023

      I upgraded the client to latest version (7.2), but then it stopped working altogether.

      It won't login to the VPN, failing to connect at 10%.

      See attached screenshot.

      Taking to some colleagues, it looks like it's a common issue and the main reason why we are told to downgrade to version 7.0.

      Fail to connect to vpnFail to connect to vpn

      FortiMax_it
      FortiMax_it
      Explorer III
      December 21, 2023

      Hi, have you tried the latest version 7.2.3 released a few days ago? Try disabling IPv6 on your network card and check what the logs say that you can export from the settings. If possible try connecting with your phone's hotspot as an additional test. In the fortigate, in SSL VPN portal, do you have anything configured in the Host Check section?

      https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-Possible-reasons-for-FortiClient-SSL-VPN/ta-p/211965

      10%.
      The error may be 'Unable to establish the VPN connection. The VPN server may be unreachable'.
      The issue is usually due to a network connection.
      Check whether the PC is able to access the internet and reach the VPN server on the necessary port.
      Check whether the correct remote Gateway and port are configured in FortiClient settings.
      Confirm whether the server certificate has been selected in FortiGate SSL VPN settings.
      Check firewall policy to make sure there is at least one policy with Incoming Interface as SSL VPN tunnel interface (ssl.root).

        Jack22
        Jack22Author
        New Member
        January 2, 2024

        Hi, sorry for answering so late, just come back from holidays.

        I downloaded and installed again latest version from https://www.fortinet.com/support/product-downloads#vpn, but the shown installed version is still 7.2.2

        I can't find any Host Check section. Where is it located?

        Now I don't even get the 10% output: I'm clicking "SAMS Login" but nothing happens. I only see the label: "Status: Connecting" and keep waiting forever.

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