Hi,
two of our customers can't reach a website, but that webmaster says he can't remove them, because they are listed in the "Fortinet MaliciousServer list" and he can't remove them.
The cause was the firewall of those two clients of ours, which they have since replaced.
How do you get yourself removed from that list?
Who should I ask?
Thanks!
Hi Robmat,
Can you further clarify where did the webmaster noticed that those 2 customers are indeed listed as Fortinet Malicious Server List?
After obtaining the service that blocks the connection, you will need to get in touch with our FortiGuard team to review/whitelist the IP:
However, you will need to check whether the URL itself is being identified as malicious or it's the client's public IP address.
Hope that clarifies.
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