High failure rate for one user group after upgrade from 7.2.11 to 7.4.8

3 replies
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After upgrade, one particular large user group (1400 members) is seeing a high number of incidents where Forticlient SSL VPN authenticates, sets up tunnel and then exits after 1-2 seconds with "User requested termination of service". Eventually it works so not consistent on any client. Any ideas?

RBA

Staff

Hello,

Do we have any AV installed on the end PC. Can a test be carried out by disabling the AV and verify the connectivity.

blockedALLaccessAuthor

New Member

They are running Defender, but can't be AV as if the user changes to connecting on a different endpoint and therefore different group the problem goes away.