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Question

Help! FortiClient VPN stuck on "Status: Connecting"

Forum|Forum|2 years ago
January 4, 2024
14 replies
28719 views

Hi, I downloaded and installed latest version of FortiClient VPN from https://www.fortinet.com/support/product-downloads#vpn. The shown installed version is 7.2.2.

I entered the server's SSL VPN settings, but when I click the button "SAML Login", nothing happens.

The window shows the label: "Status: Connecting" and keeps waiting forever.

Any idea about something I'm missing?

FortiClient

AEK

SuperUser

Hello

Please try this:

Check remote FGT VPN logs
Try telnet VPN_Server_IP:Port to see if it is reachable, or just https://VPN_Server_IP:Port on your browser
Try older client version 7.2.1 or even 7.0.x

AEK

Jack22Author

New Member

Sorry, what do you mean by remote logs exactly? I'm connecting to a 3rd party vpn, I don't have access to their systems.

Regarding the test on my browser, the server is reachable but I get redirected to a web page where it reads: "The SSL-VPN portal has been enabled for tunnel mode use only. FortiClient is required to connect"

Many thanks

AEK

SuperUser

So your VPN server is reachable.

Now since you don't have access to VPN server, you have to contact its administrator so he checks from his side if there are relevant logs.

You can also try with older FortiClient VPN version (7.2.1 or even 7.0.x), just in case.

AEK

Hong_FTNT

Staff & Editor

Hi @Jack22,

Which Operating System are you using?

Regards,

Jack22Author

New Member

Windows 10.

Thank you

Hong_FTNT

Staff & Editor

@Jack22,

Does it work if you don't use saml and use regular username/password? Is SAML authentication working for other users?

Regards,

Hermanstan

Visitor III

I am also having same problem, It just shows status connecting

Hong_FTNT

Staff & Editor

Hi @Hermanstan,

What is the FortiClient version?

Regards,

AGU_HD

Explorer

Solved:

Forticlient is stuck on 'Connecting' because it's trying to start the FortiTray.exe which is missing a .dll file (mfc140u.dll)

You can fix this by downloading and installing the Visual Studio Redstributables from this topic: DLL files missing after Windows 11 update - Microsoft Community

After that your FortiClient should be working.

Binh_Nguyen

Visitor III

Thank Bro !!! My problem had fixed

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