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TinyDestinyQueen007
TinyDestinyQueen007
Visitor III
November 19, 2021
Question

Hello i need help my ip address blocked

  • November 19, 2021
  • 1 reply
  • 4616 views

Hello my name is Tiny Destiny 

 

I don't know about fortiguard Lab technology is But my ip address have been blocked from anti-spam from fortiguard I was trying to contact customer service to https://www.fortiguard.com/faq/antispam/blocklist they already removed my 15 ip address but my ip address is Still blocked please help me my device is Still have not been not working about 7 days because There was error and loading problem...

1 reply

Somashekara_Hanumant
Staff & Editor
Somashekara_Hanumant
Staff & Editor
November 22, 2021

Hello,

From the problem description we understand that, multiple public IP's are got blacklisted on FortiGuard, you have already submitted to delist the same.

Still if your IP's are getting blacklisted you need to identify which internal client is generating suspicious traffic and isolate that.

 

Also  you can refer the below article

https://community.fortinet.com/t5/FortiGate/Technical-Tip-Checking-and-reviewing-blacklisted-WAN-IP/ta-p/192909?externalID=FD48950

 

https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-remove-WAN-IP-from-blacklist/ta-p/193981?externalID=FD46975

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