Hello,
i have the following problem:
we purchased new Hard Tokens and i wanted to activate them in the fortigate.
All i get is a Invalid serial number message.
I found the old problem with the Serial Number Checking Tool but this is failing too with a SN Not Found massage.
The SN are all starting with "FTK200BA8"
Is there a new chicking tool or do we have to contact our reseller?
Thanks in advance and greeting,
Dominik Gronau
I'm not aware of any new issue with token serial numbers at the moment.
Old issue you are referring to is probably the one fromCSB-121018-1 which is from 2012, where two batches of tokens had incorrectly printed SN from factory. Since then we had no such incident.
More common issue with invalid SN is with misinterpreted characters, like capital O and null 0.
Therefore I would strongly suggest to check serial numbers on the tokens. Or take the SN listing from order confirmation/shipment documents and copy&paste those.
If issue persist I would suggest to open technical trouble ticket via Fortinet's support portal, either as/through partner, or as end customer. And provide at least basic details like serial numbers of the tokens involved and some basic debug outputs.
Inspiration is here: https://community.fortinet.com/t5/FortiToken/Technical-Note-FortiToken-basic-troubleshooting/ta-p/194508
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