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rouichi-meriem
New Member
April 15, 2025
Question

HA Issue on #FortiGate 600E

  • April 15, 2025
  • 2 replies
  • 1242 views

We're currently facing an issue with our #FortiGate 600E firewalls configured in HA (High Availability) mode. The setup was working fine before, but recently we've noticed consistent failures in the HA behavior under certain conditions. For example

When we perform a basic action like ending a user session,

When a user with read-only access interacts with the firewall,

Or when we reboot the secondary firewall  it unexpectedly becomes the primary, and the HA fails every time.

These issues didn’t occur previously, and we haven't made any major configuration changes to the HA setup.

Could you help us understand what's causing this and suggest a solution to restore stable HA functionality?

Thank you!

2 replies

hrahuman_FTNT
Staff & Editor
Staff & Editor
April 15, 2025

Hi,

 

Can you please follow the below document for your reported issue?

 

https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-How-to-troubleshoot-unexpected-crashes-or/ta-p/330195

 

-Habeeb

rouichi-meriem
New Member
April 15, 2025

Thanks for answer ,

but the issue is related to HA synchronization, it's not an unexpected system crash.

lexdef
New Member
April 15, 2025

Hi,

Did you check the known issues? I'm asking in case there's a bug related to HA in your version.

 

-Alex

rouichi-meriem
New Member
April 15, 2025

thanks for answer