Visitor III

Question

Guest email credentials missing from FortiNAC Kiosk

Forum|Forum|2 years ago
January 29, 2024
8 replies
2702 views

Hi,

I've a problem.

When I try to create a guest account from the Kiosk portal on FortiNAC I receive the guest email missing the username and the password for the guest account that I've just created. In the received email I can see only the disclaimer message.

If I create a guest a account using the self registration form I receive the credentials correctly via email, same thing if I create a guest account from the guest and contractors

The Fortinac is running the newest version v9.4.5.0791 (GA)

FortiNAC

SuperUser

Hi

I think your are facing the below known issue.

852560

Custom Guest Account Password e-mail template is not used for Self Registration Self Registered Guest.

AEK

fcoppotelliAuthor

Visitor III

Actually I correctly receive all the details in the email in case of self registration self registered guests.

I receive an empty email if I create a guest from the Kiosk portal (receptionist portal)

Staff

Are you using a custom Guest template, any specific configuration?

Emirjon

fcoppotelliAuthor

Visitor III

Hi Emirjon,

yes I use a custom template, if I flag "send Password separately" I receive 2 email:

1 empty , containing only the disclaimer

1 with just the password (without the username)

Staff

If you choose to print the content, does it show all the account information?

When you create the guest account from the Guest & Contractors that can send the credentials via email correctly, are you choosing the same template?

Emirjon

fcoppotelliAuthor

Visitor III

Hi,

after creating the guest account I can see all the information on the screen.

If I print it I can see all the details, if I click on "send email" the email received contains only the discliaimer.

Thought Leadership Security Summit. Outpace New Threats with AI - enhanced defense. Tuesday, Septmeber 15, 8:30 AM - 2:30 PM PT. The Golf Club at Newcastle, WA.

Fortinet Flag the Hack. Wednesday, August 26, 9:00 AM - 5:00 PM ET, COSM, Atlanta, GA.