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ABUELKHAIR
ABUELKHAIR
New Member
March 23, 2023
Question

Google suites Google Workspace keep disconnect me

  • March 23, 2023
  • 5 replies
  • 9741 views

I have FortiGate 61E and we use Google suites Google Workspace for our office email, chat, etc. 

We have wired issue that the Google Gmail, chat, etc. keep disconnect the users and they cant connect again, during that time all other sites will open with no issues! only Google work place including Gmail will stop working with the following error 

 

 error massage.jpeg

 

We disabled all the UTM (WEB DNS SSL, IPS, etc. ) with no luck 

We replaced the FortiGate with new one that dose not have UTM licenses with no luck.

We replaced the switch as will 

We are using the FortiGuard DNS server, and we changed the DNS to 8.8.8.8 and 8.8.4.4 with no luck 

its randomly happening 

 

if we did not do anything will resolve itself within few min 

 

Any suggestion 

    5 replies

    adambomb1219
    SuperUser
    adambomb1219
    SuperUser
    March 23, 2023

    Really need more information here.  Are you using any AD/user based rules?  Disabled Layer7 inspection features how?  Making a new policy?  Anything of suspect in the logs for this host?  Is there any host-level web filtering software?  

    respoz
    respoz
    New Member
    August 22, 2023

    Hi friends...

    Do you find any solution???

    I have the same problem

    sebagaba
    sebagaba
    Visitor III
    November 9, 2023

    Same Problem here. Has anyone found a solution?

    akushwaha
    Staff
    akushwaha
    Staff
    December 28, 2023

    Hi @ABUELKHAIR 

    I understand you're facing issue with Google Workspace, to check further please provide below details:

     

    1.Did you tried with different browser?
    2. May I know the firmware version if FortiGate?
    3. Was it working earlier?
    4. Are you RST packet in logs or packet capture?
    5. Is it disconnecting the user after a specific time or randomly?

     

    Best Regards,
    Abhimanyu

      malhyari
      Staff
      malhyari
      Staff
      January 29, 2024

      Since the issue happens and stays for few minutes. Your best option is to place captures on the endpoint having the issue and on the FortiGate firewall. Check out the followings:

      1) is there any issue at TCP level 

      2) Any packet drop that you can spot from the captures. 

      3) Any decryption device at the network level or the endpoint level

       

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