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Techguy217
Techguy217
New Member
July 23, 2022
Question

Globe icon when connected to vpn

  • July 23, 2022
  • 3 replies
  • 2844 views

Hi All,

 

Did some googling and tried every fix I could find to no avail. 

 

We are using forticlient 7.0.6 with EMS 7.0.6. When we connect to the VPN, our internet icon is the dreaded globe icon. Internet and everything still works BUT outlook will not connect or load email. Any ideas? This is happening on all of our windows 10 laptops on the newest windows 10 update 21H2.

3 replies

Anthony_E
Staff
Anthony_E
Staff
July 26, 2022

Hello Techguy217,

 

Thank you for using the Community Forum.

 

I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

 

Regards,

Best Regards
Anthony_E
Staff
Anthony_E
Staff
July 28, 2022

Hello Techguy217,

 

We are still looking for a solution concerning your question.

We will come back to you as soon as we will have one to provide.

 

Regards,

Best Regards
Anthony_E
Staff
Anthony_E
Staff
July 29, 2022

Hello,

 

So I have a return from one of our FortiClient EMS expert.

 

So could you please open a support ticket with the below information:

 

fortigate backup config.

endpoint profile XML config.

forticlient diagnostic results file.

 

It is probably a full tunnel VPN and some blocking done in FortiGate.

 

They will help you to troubleshoot.

 

I hope these information helped you.

 

Regards,

 

Best Regards
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