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Bharath_v
Bharath_v
New Member
September 8, 2014
Question

Getting error in installation from pushing policies to fortinet firewalls in fortimanager

  • September 8, 2014
  • 5 replies
  • 22925 views
Actually We defined an ADOM and inside that we have a firewall which is in some location (let' s say for example)after creating policies and all those procedures when i try to install from FORTIMANAGER after the progress bar gone to 66 percent it showing ( ERROR IN INSTALLING THE PACKAGES)error and i don' t even know how to find what is the error in that installation procedure, and it is happening in version 5 and above, the same policies are getting installed in version 4.. so please help me

    5 replies

    Uwe_Sommerfeld
    Uwe_Sommerfeld
    New Member
    September 9, 2014
    Hi Bharath.v, the following might assist to pinpoint the issue. On the device you can see what the manager is doing by activating the usual cli debug: diag debug reset diag debug en diag debug cli 7 => and then try to deploy. On the manager, you can see thing happening using diag debug app securityconsole 255 diag debug en Might be helpful.
    Bharath_v
    Bharath_vAuthor
    New Member
    September 10, 2014
    Thanks for the reply. I have tried it and i got the result from fortimanager is that " INSTALLATION TO THE REAL DEVICE FAILED" Do you know what it means?Once again it is happening in version 5 of the firewalls, does the version will be any problem?
    scao_FTNT
    Staff
    scao_FTNT
    Staff
    September 10, 2014
    Hi, Bharath.v, what is the FMG version (5.0.7?) and FGT version (5.0.9?) and for " INSTALLATION TO THE REAL DEVICE FAILED" pls go to device level, system - dashboard - Configuration and Installation Status widget - Total Revisions - [Revision History] link, and in that revision list page, click " View Installation History" link and find that latest install log and log has details for what install or verified failed Thanks Simon
    Bharath_v
    Bharath_vAuthor
    New Member
    September 11, 2014
    Hi Thanks for the reply, I am using Version 5.0.6 in FortManager and in Forti Firewall Version 5 and Patch 7 I have tried in logs it' s showing install and save failed.
    Matthew_Mollenhauer
    Matthew_Mollenhauer
    New Member
    September 11, 2014
    This sounds similar to a bug we had when trying to install a package update to our firewalls. The problem occurred when we removed a per-ip shaper from a policy, the FMG would seg fault when doing an installation preview. This was between 5.0.7 (FMG) & 5.0.7 (FGT) My workaround was to manually make those changes on the actual Fortigates so that they matched the package on the FMG, then I was able to do the install. This was fixed in FMG 5.2.0, or at least the release notes say it' s been fixed. My best advice would be to upgrade the FMG to 5.2.0, it' s backwards compatible to 5.0.5 through 5.0.9 so you should be fine. While you' re issue may well be different to mine, the workaround may still work, ie; manually update the Fortigate to match your package and see if it installs. Regards, Matthew
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