Getting Error: 500 for FortiManager extensions

Question

When I click on fortimanager extensions (sdwancontroller, forti portal) applications download successfully. But when I access through the menu the page shows an error as below.(image)

This fortimanager is deployed as a VM on KVM platform has full evaluation license.

Some outputs:

FMG-KVM # diagnose docker status fortiauthenticator: disabled fortiportal: disabled fortisoar: disabled fortisigconverter: disabled fortiwlm: disabled sdwancontroller: running

FMG-KVM#

FMG-KVM# get system docker status : enable cpu : 50 mem : 50 default-address-pool_base: 172.17.0.0 255.255.0.0 default-address-pool_size: 24 docker-user-login-max: 32 fortiauthenticator : disable fortiportal : disable fortisoar : disable fortisigconverter : disable fortiwlm : disable sdwancontroller : enable

FMG-KVM#

distillednetwork · Answer

How long after you started the extension are you trying to access it? Sometimes it may take a few minutes for them to be ready. If it has been up for some time you can try to reset it and recreate the image.

diagnose docker reset <container extension>

You can also check that you have the latest docker images:

diagnose docker upgrade <docker extension>

what kind of resources do you currently have assigned to your Fortimanger VM in regard to CPU/memory?