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yuji
yuji
New Member
January 10, 2025
Question

Garbled Japanese Characters in RDP via Fortigate Web Portal

  • January 10, 2025
  • 1 reply
  • 570 views

Product: FortiGate 60F

Version: v7.4.5

When using RDP through the Fortigate web portal, the characters in the browser tab appear garbled, as shown in the attached image. I understand that the issue is likely due to the presence of Japanese characters in the RDP name. Could you suggest any solutions to display the characters correctly without garbling?

 

スクリーンショット 2025-01-10 154243.png

スクリーンショット 2025-01-10 153333.png

 

1 reply

kaman
Staff
kaman
Staff
January 10, 2025

Hi yuji,

1. Ensure that the keyboard layout setting for the RDP connection is correctly configured for Japanese. You can set the language parameter to "ja" when entering the RDP to Host information.


2. Verify that the system you are connecting to has Japanese language support installed and enabled.


3. Check the regional settings on both the local machine and the remote server to ensure they are set to Japanese.


4. If the issue persists, try changing the font settings within the RDP client to a font that supports Japanese characters.


Please refer to the below documents for more information:

https://community.fortinet.com/t5/FortiGate/Technical-Note-Keyboard-layout-setting-for-RDP-connections/ta-p/196615


https://docs.fortinet.com/document/fortigate/7.0.5/cli-reference/362620/config-vpn-ssl-web-user-bookmark


If you have found a solution, please like and accept it to make it easily accessible to others.


Regards,
Aman

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