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TechDino
TechDino
New Member
December 15, 2021
Question

Free FortiClient not saving password on Mac Monterey and FC 7.02

  • December 15, 2021
  • 4 replies
  • 15820 views

Hi,

 

We have 2 users with a new macbook and both have Mac OS Monterey and Forticlient 7.02. Both are reporting that the password doesn't save when the "save password" box is checked. I saw in the documentation that this is a known issue when the "prompt for login" is enabled but they have the "save login" enabled in the connection settings and it doesn't seem to work there either. Anyone else have this issue? Is this a known issue? anybody got suggestions on how to solve this?

 

Thanks!

4 replies

t_krawaczynski
t_krawaczynski
New Member
March 2, 2022

Hey, did you fix the problem?

Altoo_Chris
Altoo_Chris
New Member
July 19, 2022

since multiple versions the same problem. Configuration seems correct. 

Multiple system don't have a problem. But some do have. Even freshly installed ones...

Altoo_Chris
Altoo_Chris
New Member
August 2, 2022

6.4.8 does work on the same macos client

kev57rs3
kev57rs3
Visitor III
August 22, 2022

Hey,

 

I've had the exact same problem for a while now as well.

 

I'm depressed to see it'll never be fixed, and it is really basic feature, that's crazy on all official FortiClient VPN For Mac OS we've been hanging around for more than a year with the problem. Dev team are not aware ? I see many topics speaking about that. Release comes out but issue not fixed...

 

I have a MacBook Pro but I don't think it's hardware issue clearly, absolutely zero reason, that looks completely software end, I see so many people experiences same one on forum.

 

I'm have today with the latest version of Monterey 12.5.1.
And with FortiClient VPN I tried again and again the very latest version v7.0.6, I had 7.0.5 before, I tried a much older one and even the version suggested here v6.4.8. Are you sure by you is OK @Altoo_Chris ?

 

It unfortunately not work by me.

 

What is the problem ? The "Save password" feature is activated on the FortiGate for the connection. The box appears well after a first connection / disconnection.

You checked it check it and as soon as you disconnect password is not saved.
On FortiClient VPN Windows versions, it works on all versions.

What can be done to fix this issue for what should be a basic feature?

It's very painful when you connect to a lot of customers.

 

Hope bit help from one of you guys.

 

Thanks in advance!

rickEp
rickEp
New Member
April 15, 2023

 I found a workaround that seems to work. What I did I install the paid version as a trial. Once the trial expired, I uninstalled it and installed the free version over whatever must have been left over now the password seems to save fine. It must've left something behind that allows the passwords to save.

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