Skip to main content
Shamimbdren
New Member
May 22, 2023
Question

Fortivoice Outgoing call not working

  • May 22, 2023
  • 3 replies
  • 2513 views

I have fortivoice enterprise 300 E-T. I have configure office peer (SIP-TRUNK) with my IPTSP service provider which works fine. The IPTSP provider give me bunch of DID number and I have local 6 digit extension (2110XXX)number. When I call from my mobile to the DID (09612110XXX) number I received call to my local extension and it works fine. But when I call from my local extension the mobile number it doesn't work, call just hangup or wait for sometime then hangup. IPTSP end server gets request directly from my local extension (2110XXX). The request should be go using DID not internal number. Can anybody help me to solve the issue?

3 replies

Anthony_E
Staff
Staff
May 25, 2023

Hello,


Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.


Thanks,

Best Regards
Anthony_E
Staff
Staff
May 29, 2023

Hello,

 

We are still looking for someone to help you.

We will come back to you ASAP.


Regards,

Best Regards
Anthony_E
Staff
Staff
May 30, 2023

Hi,

 

I found this Reddi discussion. A solution has been provided:

 

https://www.reddit.com/r/fortinet/comments/uelnrh/fortivocie_outgoing_calls_failing_user_busy/

 

Could you please have a look and tell me if it is helping?

 

Regards,

Best Regards
Thought Leadership Security Summit. Outpace New Threats with AI - enhanced defense. Tuesday, Septmeber 15, 8:30 AM - 2:30 PM PT. The Golf Club at Newcastle, WA.
Fortinet Flag the Hack. Wednesday, August 26, 9:00 AM - 5:00 PM ET, COSM, Atlanta, GA.